Chapter 22: Improving Organisational Design

Question 1

Job design

Answer 1

Dividing up tasks and responsibilities to create complete jobs

Question 2

Job enrichment

Answer 2

When jobs are redesigned to provide them with more challenging and complex tasks

Question 3

Organisational structure

Answer 3

Way a business is arranged to carry out its activities

Question 4

Organisational design

Answer 4

Ensures that the organisation is appropriately designed to deliver organisation objectives

in the short and long term

Question 5

Layers of hierarchy

Answer 5

Number of layers of authority within business

Question 6

Span of control

Answer 6

Number of subordinates directly responsible to a manger

Question 7

Chain of command

Answer 7

Line of communication

shop worker reports to a supervisors Who work for a departmental manger

Question 8

Unit labour costs

Answer 8

Measure the labour cost per unit of output produced

Question 9

Employer brand

Answer 9

Business’s reputation as a employer

Question 10

Human resource flow

Answer 10

Movement of employees through an organisation

Starting with recruitment

Question 11

Recruitment

Answer 11

Process of filling a job vacancies by appointing new staff

Question 12

Redundancy

Answer 12

When an employee is dismissed because a job no longer exists

Question 13

Dismissal

Answer 13

When a employees contract is terminated

Question 14

Redeployment

Answer 14

When an employee is offered suitable employment within the same business