Chapter 3

Question 1

It is a process of coordinating actions and
allocating resources to achieve organizational
goals.

It is the art of getting things done through
people.

It is a process that involves the guidance or
direction of a group of people toward
organizational goals or objectives.
It is a process of working through staff members
to be able to provide comprehensive care to the patient.

Answer 1

Management

Question 2

the oldest formal school of management thought

Answer 2

Classical school

Question 3

systematic study of work methods in order to improve efficiency

Answer 3

Scientific management

Question 4

“The father of scientific management”

He believed that organizations should study tasks and develop precise procedures.

Answer 4

Frederick Taylor

Question 5

He developed the Gantt chart, a bar graph that measures planned and completed work along each stage of production

Answer 5

Henry Gantt

Question 6

This management focuses on the management process and principles of management

Answer 6

Administrative management

Question 7

He is the major contributor to the school of administrative management thought

Answer 7

Henri Fayol

Question 8

The act, processor or an instance of distribution among a number of employee specific work assignments.

Answer 8

Division of work/Labor

Question 9

power or your right in making a decision

Answer 9

Authority

Question 10

no slacking, orderly, conduct or pattern of individual behavior

Answer 10

Discipline

Question 11

each employee should receive orders from one supervisor

Answer 11

Unity of command

Question 12

single person should direct the activities that are directed toward a single objective

Answer 12

Unity of direction

Question 13

• an individual is always interested in maximizing his own satisfaction through more money, recognition, status, etc. When at work, only work things should be done.

Answer 13

Subordination of individual interest to the general interest

Question 14

monetary payment for services rendered

Answer 14

Remuneration

Question 15

concentrate placing power in the center of an organization

Answer 15

Centralization of authority

Question 16

a chain of authority exists from the highest organizational authority to the lowest ranks.

Answer 16

Scalar of chain

Question 17

fair treatment, a combination of kindliness and justice

Answer 17

Equity

Question 18

attaining the maximum productivity of personnel

Answer 18

Stability or tenure of personnel

Question 19

thinking out a plan and ensuring its success is an extremely strong motivator. Making things happen

Answer 19

Initiative

Question 20

the feelings, such as being proud and loyal, shared by members of a group of people

Answer 20

Esprit de corps

Question 21

Organizational order for materials and personnel is essential.

The right materials and the right employees are necessary for each organizational function and activity.

Answer 21

Order

Question 22

it is the dimensional flow of communication

Answer 22

Proper channel of communication

Question 23

refers to the number of subordinates a supervisor has

Answer 23

Span of control

Question 24

Limited turnover of personnel. Permanent status is given to workers with satisfactory performance

Answer 24

Personnel tenure

Question 25

Nurses are rational being, and must be allowed to work their minds in problem solving and decision making

Answer 25

Motivation of personnel

Question 26

He disliked that many European organizations were managed on a “personal” family-like basis and that employees were loyal to individual supervisors rather than to the organization.

Answer 26

Max weber

Question 27

A non-personal, objective form of organization was called a

Answer 27

Bureaucracy

Question 28

This school focused on trying to understand the factors that affect human behavior at work

Answer 28

Behavioral Management

Question 29

She is the first theorists to suggest basic principles of what today would be called participative decision making or participative management.

Answer 29

Mary Parker Follet

Question 30

When management paid special attention to workers, productivity was likely to increase, regardless of the environmental working conditions

Answer 30

Recognition of workers

Question 31

He supported McGregor and Mayo by saying that managerial domination causes workers to become discouraged and passive

Answer 31

Chris argyris

Question 32

Chris argyris develop the?

Answer 32

Flexibility and Employee Participation

Question 33

It is a theory of motivation based upon a consideration of human needs

Answer 33

Need theory

Question 34

Who develops the need theory

Answer 34

Abraham Maslow

Question 35

What are the parts of the Need Theory

Answer 35

Physiological needs, Safety needs, belonging and love needs, Esteem needs and Self-actualization needs

Question 36

This school Focus on personality, attitudes, values, motivation, group behavior, leadership, communication, and conflict, among other issues.

Answer 36

Behavioral science

Question 37

these ideas by theory that managerial attitudes about employees can be directly correlated with employee satisfaction

Answer 37

Employee Satisfaction

Question 38

Who proposed the Employee Satisfaction

Answer 38

Douglas Mcgregor

Question 39

In this theory managers believe that their employees are basically lazy, need constant supervision and direction, and are indifferent to organizational needs.

Answer 39

Theory X

Question 40

In this theory managers believe that their workers enjoy their work, are self-motivated, and are willing to work hard to meet personal and organizational goals

Answer 40

Theory Y

Question 41

–This theory is a humanistic nature that focuses on motivating a person through collective decision making, long term employment, slow but more predictable promotion, indirect supervision and holistic concern for employees.

Answer 41

Theory Z

Question 42

He proposed the Theory Z

Answer 42

William G. Ouchi

Question 43

This theory is defined as 1. Workers' attitudes are associated with productivity 2. The workplace is a social system and informal group influence could exert a powerful effect on individual behavior 3. the style of supervision is an important fact increasing workers' job satisfaction

Answer 43

Hawthorne Effect

Question 44

Who propose Hawthorne effec

Answer 44

Mayo Hawthorne

Question 45

This school focuses on improving decision making via

Answer 45

Quantitative School