Chapter 3, 4, 5 Flashcards
(27 cards)
passive listening
listening role in which the listener does not share in the responsibility nor involve him/herself in the communication process
active listening
listening role in which the listener echoes, restates, and clarifies
listening spare time
the gap between rate of speech and rate of processing/comprehension
appreciative listening
listening for pleasure or enjoyment
discriminative listening
a listening style used to single out one particular sound from a noisy environment
empathic listening
listening in order to experience what another person is thinking or feeling; provide emotional support to the speaker
critical listening
listening to evaluate or analyze
paraphrase
to restate in other words
summarize
give a brief statement of the main points; the short version
personal space
the physical space individuals maintain between themselves and others
intimate distance
0-1.5 feet; primarily for confidential exchanges
personal distance
(18 inches to 4 feet) the space used when interacting with friends and acquaintances
social distance
4-12 feet; ordinary distance people maintain from one another for most social and business exchanges
public distance
(12 to 25 feet) the distance used for public ceremonies such as lectures and performances; perhaps in a shopping mall or an the street where people barely acknowledge each other’s presence
interpersonal communication
direct, face-to-face communication between two or more people
social communication
the communication that occurs in one’s personal and community life
professional communication
communication that takes place on the job or is related to a career
courtesy
treating others with polite behavior; thoughtfulness
tact
skill in dealing with people in difficult situations
aggressive tone
a pushy or brash way of communicating, which considers only one point of view, leaving little or no room for compromise or discussion
nonassertive tone
a communication approach that lacks action and energy, and appears disinterested and uninvolved
assertive tone
a direct yet tactful communication approach
conservation killers
talking too much, talking too little, interrupting
ABCs of giving directions
always be clear
always be concise
always be complete
always be considerate
