chapter 3 Flashcards

(29 cards)

1
Q

Def value ?

A

Basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite mode of conduct or end-state of existence

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2
Q

Hofstede’s Framework of Cultural Values ?

A
Power distance
Individualism vs. Collectivism
Masculinity vs. Femininity
Uncertainty avoidance
Long-term vs. Short-term orientation

Indulgence vs. restraint

P81

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3
Q

Def attitudes ?

A

Positive or negative feeling or predisposition about objects, people, or events

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4
Q

What are the five major attitudes for a manager ?

A
Job Satisfaction
Organizational Commitment
Job involvement
Perceived organizational support
Employee engagement
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5
Q

Diversity

A

Biographical characteristics such as age, gender, race, disability, and length of service.

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6
Q

Cultural intelligence

A

Ability to understand someone’s unfamiliar behaviour in the same way as would people from their own culture.

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7
Q

Terminal values

A

Goals that individuals would like to achieve during their lifetime. P80

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8
Q

Instrumental values

A

Preferable ways of behaving. P80

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9
Q

individualism

A

A national culture attribute that describes the degree to which people prefer to act as individuals rather than as members as groups.
P81

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10
Q

collectivism

A

A national culture attribute that describes a tight social framework in which they are a part to look after them and protect them.
P81

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11
Q

Masculinity

A

A national culture attribute that describes the extent to which the culture favors traditional masculine work roles of achievement, power, and control. Societal values are characterized by assertiveness and materialism. P81

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12
Q

Femininity

A

A national culture attribute that sees little differentiation between male and female roles; women are treated as the equals of men in all respects.
P82

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13
Q

Uncertainty avoidance

A

A national culture attribute that describes the extent to which a society feels threatened by uncertain and ambiguous situations and tries to avoid them.
P82

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14
Q

Power distance

A

A national culture attribute that describes the extent to which a society accepts that power in institutions and organizations is distributed unequally.
P81

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15
Q

Long-term orientation

A

A national culture attribute that emphasize the future, thrift and persistence. P82

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16
Q

Short-term orientation

A

A national culture attribute that emphasizes the gratification of basic needs and the desire to enjoy life. P82

17
Q

Cognitive element of an attitude

A

The opinion or belief segment of an attitude. P92

18
Q

Affective element of an attitude

A

The emotional or feeling segment of an attitude. P92

19
Q

Behavioral element of an attitude

A

An intention to behave in a certain way toward someone or something. P92

20
Q

Job satisfaction

A

A positive feeling about a job resulting from an evaluation of its characteristics. P93

21
Q

Exit response to dissatisfaction

A

Dissatisfaction expressed by actively attempting to leave the organization. P98

22
Q

Voice response to dissatisfaction

A

Dissatisfaction expressed by actively and constructively attempting to improve conditions. P98

23
Q

Loyalty response to dissatisfaction

A

Dissatisfaction expressed by passively waiting for conditions to improve. P98

24
Q

Neglect response to dissatisfaction

A

Dissatisfaction expressed by passively allowing conditions to worsen. P98.

25
Organizational commitment
the degree to which an employee identifies with a particular organization and its goals, and wishes to maintain membership in the organization. P99
26
Job involvement
the degree to which a person identifies with a job actively participates in it, and considers performance important to self-worth. P100
27
Perceived organizational support
The degree to which employees believe an organization values their contribution and cares about their well-being. P100
28
employee engagement
An individual's involvement with satisfaction with, and enthusiasm for the work he or she does. P101
29
Ethics
The study of moral values or principles that guide our behavior and informs us whether actions are right or wrong. P80