chapter 3 Flashcards
(29 cards)
Def value ?
Basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite mode of conduct or end-state of existence
Hofstede’s Framework of Cultural Values ?
Power distance Individualism vs. Collectivism Masculinity vs. Femininity Uncertainty avoidance Long-term vs. Short-term orientation
Indulgence vs. restraint
P81
Def attitudes ?
Positive or negative feeling or predisposition about objects, people, or events
What are the five major attitudes for a manager ?
Job Satisfaction Organizational Commitment Job involvement Perceived organizational support Employee engagement
Diversity
Biographical characteristics such as age, gender, race, disability, and length of service.
Cultural intelligence
Ability to understand someone’s unfamiliar behaviour in the same way as would people from their own culture.
Terminal values
Goals that individuals would like to achieve during their lifetime. P80
Instrumental values
Preferable ways of behaving. P80
individualism
A national culture attribute that describes the degree to which people prefer to act as individuals rather than as members as groups.
P81
collectivism
A national culture attribute that describes a tight social framework in which they are a part to look after them and protect them.
P81
Masculinity
A national culture attribute that describes the extent to which the culture favors traditional masculine work roles of achievement, power, and control. Societal values are characterized by assertiveness and materialism. P81
Femininity
A national culture attribute that sees little differentiation between male and female roles; women are treated as the equals of men in all respects.
P82
Uncertainty avoidance
A national culture attribute that describes the extent to which a society feels threatened by uncertain and ambiguous situations and tries to avoid them.
P82
Power distance
A national culture attribute that describes the extent to which a society accepts that power in institutions and organizations is distributed unequally.
P81
Long-term orientation
A national culture attribute that emphasize the future, thrift and persistence. P82
Short-term orientation
A national culture attribute that emphasizes the gratification of basic needs and the desire to enjoy life. P82
Cognitive element of an attitude
The opinion or belief segment of an attitude. P92
Affective element of an attitude
The emotional or feeling segment of an attitude. P92
Behavioral element of an attitude
An intention to behave in a certain way toward someone or something. P92
Job satisfaction
A positive feeling about a job resulting from an evaluation of its characteristics. P93
Exit response to dissatisfaction
Dissatisfaction expressed by actively attempting to leave the organization. P98
Voice response to dissatisfaction
Dissatisfaction expressed by actively and constructively attempting to improve conditions. P98
Loyalty response to dissatisfaction
Dissatisfaction expressed by passively waiting for conditions to improve. P98
Neglect response to dissatisfaction
Dissatisfaction expressed by passively allowing conditions to worsen. P98.