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Flashcards in Chapter 4 Deck (34):
0

What are the 5 characteristics of writing?

Clear, concise, complete, correct, and courteous

1

Tone

Style, manner of writing or speaking that shows a certain attitude

2

Negative message

Communication that will be disappointing to recipient

3

Positive message

Communication of good news or agreement

4

Neutral message

Communication that simply relays facts; neither positive or negative

5

Protocol

Generally accepted customs or rules

6

Format

Arrangement or layout, as text on a page

7

Memo

A streamline business document used to communicate with an individual or a group within an organization

8

Spam

Electronic junk mail, advertisements, or other messages not requested by the recipient and often sent in a mass mailing

9

Netiquette

Guidelines for behavior when communicating online

10

Speech recognition software

Computer programs that allow voice input

11

Unbound report

Fastened together with a fastening device such as a paper clip or staple

12

Left bound report

Report format moves the left margin one-half inch to the right of the margin for extra space that allows for binding

13

What are the 6 different parts Ina business report?

Title page, table of contents, summary, body, references, and appendices

14

Title page

Contains the report title, the writer's name, the name of the organization, and the report data

15

Table of contents

Presents an overview of the material covered in the report by listing the headings and page numbers

16

Summary

Brief description that gives readers an overview of the report

17

Body

Text or message of the report

18

References

Sources of information

19

Appendix

Sections of report that provides detailed or supplementary data

20

Pie chart

Graph showing how a part contributes to the whole

21

Bar graph

Chart used to show comparisons

22

Line graph

Chart used to display trends that emerge over a period of time

23

Business letters

A written communication to a person or organization

24

Block format

All the lines begin at the left margin

25

Modified block

The date, complimentary close, and signature block are in the center

26

Open punctuation

No punctuations after the the salutations and closing

27

Mixed punctuation

Punctuation is placed after the salutation and closing

28

Quotes

If three or more lines than it is centered with no spacing

29

Business report

Convey information to other people

30

3 steps in preparing a document

Create a draft, edit and revise, and proofread carefully

31

5 guidelines to writing a report

Focus the report, plan the writing, write the first draft, revise first draft, and present your report

32

Writing a positive/neutral, negative, and persuasive message

P/n - direct approach, state purpose, give details, establish goodwill
N - use indirect approach, establish reasons or give evidence, give message, establish goodwill
P-grab attention and influence reader to take action

33

Difference between analytical and informational report

I-based on data gathered within normal operations of the company (give view or explanation)
A-longer report used to make important company decisions