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Flashcards in Chapter 4 Deck (40):
1

Which of the following should be done in public

Praise

2

How many pages should the news release fit on ideally

One

3

Where within the news release should the who, what, when, where and why be covered

First paragraph or two

4

What is the most effective means of conveying many type of information

Face to face

5

Which describe the general path that needs to be taken to accomplish a goal

SOGs

6

How many sentences should the statement of problem or issue be in the recommendation report

One or two

7

Who must the fire officer consider when writing a report

The audience

8

What type of report is an effective method of exchanging information when the magnitude or speed of the event requires maximum efficiency

CAN

9

Which part of the recommendation report includes an explanation of why the recommendation option is the best decision

Recommendation

10

What does the initial radio report follow

Size up

11

Which report is required by state worker's compensation agencies any time an employees is injured

Supervisor's report

12

What is the most common form of reporting

Verbal

13

What is the first step when preparing a news release

Formulate a plan

14

What are formal documents that address a specific subject policy, condition or situation

General orders

15

What is used to provide standard and constant repose to emergency incidents

SOPs

16

Who should be the gatekeeper for information exchange via radio communications at the incident scene

incident commander

17

What flourishes when the official organization does not provide the workforce with timely and accurate information about work-related issues

Grapevine

18

Which of the following is acceptable for emergency communications

Use a normal tone of voice

19

What is the text of the communication

Message

20

Which of the following is considered a type of informal communication

External email

21

Nearly how many of respondents affected by a disaster were found to have used social media to ask for help in "The path Forward"

Half

22

What should be printed at the top of the page when submitting a news release

News Release

23

What should be the first thing that is done when using a radio for communications

Think

24

Who is responsible for submitting timely and accurate property damage and injury reports

Fire officer

25

What type of process is communication considered to be

Repetitive circular

26

What part of the presentation should be used to entice the audience to pay attention

Opening

27

How many thing can a person effectively process at one time

One

28

Which should be included in the supervisor's report

Narrative report

29

What is a sign or an image considered to be during communication

Sender

30

Who identifies who develop a social media policy

Fire chief

31

Which are often used to analyze data and develop charts

Spreadsheets

32

What is a good method to keep a conversation on topic

Directed questioning

33

What type of letter format is generally required when writing a letter for the fire chief

Business Letter

34

Within what amount of time after the incident must the supervisor's report be submitted

24 to 72 hours

35

Who should be consulted when deciding the frequency of messages via social media

Community

36

Who should be consulted when reports or documentation is requested

Legal

37

What is used to identify any personnel or resource shortages quickly

Morning report

38

What is anything that can clog or interfere with the medium that is delivering the message

Noise

39

What is used to provide an extemporaneous record of all emergency, routine and special activities that occur at the fire station

Company journal

40

What completes the communication cycle

Feedback