Chapter 4 Flashcards Preview

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Flashcards in Chapter 4 Deck (21):
1

Listening

The process by which receivers select, attend to, understand, remember, and respond to senders’ messages

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Select

To single out a message from several competing messages

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Attend

To focus on incoming information for future processing

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Understand

To assign meaning to the information to which you attend

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Remembering

Recalling ideas or information

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Responding

Reacting with a change in behavior to a speakers message

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Working memory theory of listening

A theory that suggests that listeners find it difficult to concentrate and remember when their short term working memories are full

8

Prejudice

Preconceived opinions, attitudes, and beliefs about a person, place, thing, or message

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Listening styles

Preferred ways of making sense out of spoken messages

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Relational-oriented listener

Someone who is comfortable listening to others express feelings and emotions

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Task-oriented listener

Someone who prefers information that is well organized, brief, and precise

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Analytical listener

Someone who prefers messages that are supported with facts and details

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Critical listener

Someone who prefers to evaluate messages

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Critical listening

Evaluating the quality of information, ideas, and arguments presented by a speaker

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Critical thinking

Making judgments about the conclusions presented in what you see, hear, and read

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Facts

Information that has been proven to be true by direct observation

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Inference

A conclusion based on partial information or an evaluation that has not been directly observed

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Evidence

The facts, examples, opinions, and statistics that’s speaker uses to support a conclusion

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Rhetorical criticism

The process of using a method or standards to evaluate the effectiveness and appropriateness of messages

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Rhetoric

The use of symbols to create meaning to achieve a goal

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Symbols

Words, images, and behaviors that create meaning