Chapter 4 Communications Flashcards Preview

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Flashcards in Chapter 4 Communications Deck (23):
1

Hypothetical Probe

What if questions

2

What are the first three parts of a cover letter?

Website job posting was found on
Excitement about the job
Your Qualifications for the job

3

Combination Resume

Mixture of chronological and functional resume

4

What are the 3 interviewing strategies

Directive
Nondirective
Combined

5

What is an example of non directive interviewing?

Interviewer asking broad questions
Ex: Tell me about yourself

6

Functional Resume

Highlights your skills rather than experiences

7

Reactive Probe Questions

Real life situation question

8

What is an example of an Reactive Probe question

Employee theft is a problem for our store.
HOW WOULD YOU DEAL WITH THIS?

9

Combined Interviewing

A mix of directive and non directive interviewing styles

10

Restatement Question

Prompting the interviewee to elaborate by repeating what they said

11

What are the 6 types of interviewing questions?

Open
Closed
Yes or No
Hypothetical Probe
Reactive Probe
Restatement

12

What are the final three parts of a cover letter?

Amount of money you want to get paid
Asking for an interview
Thanking employer for reading cover letter

13

What are the first 3 things that you put on a resume?

Contact Information
Objective
Education

14

What is an example of a restatement question?

What is your favorite hockey team?
New York Rangers
"NEW YORK RANGERS?!?!" interviewer yelled
*interviewer indirectly prompted me to elaborate on why I like the New York Rangers

15

What are the 3 types of resumes?

Chronological
Functional
Combination

16

What are the last 4 parts of a resume

Experience
Skills
Awards / Hobbies
References

17

Non Directive Interviewing

When the INTERVIEWEE dictates the pace and topics of the interview

18

Open Question

A general question

19

What is an example of a chronological resume

(most recent experiences goes first)
2017 Viking Lifestyle Internship
2016 Worked With Autistic Kids
2015 William Paterson Poetry Contest

20

Chronological Resume

Resume that is set up by time

21

What is an example of direct interviewing

When the interviewers has all questions written down
Then they writes down all of the interviewee's answers

22

Closed Question

Simple and specific question

23

Directive Interviewing

when the interviewer takes control of the situation

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