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Flashcards in Chapter 5 Deck (34):
1

What does WHQL stand for?

Windows Hardware Quality Lab

2

What does the Windows Hardware Quality Lab do?

They verify that drivers meet strict guidlines for quality control, and sign them.

3

What is the 'Nerve Center' of the motherboard that connects your various components (E.G. Keyboard, HDD, Ram).

The Chipset.

4

What type of port is used to connect an Ethernet cable?

RJ45 (Registered Jack)

5

What hardware should you select for windows to minimize problems?

Only hardware that is on Microsofts HCL

6

HCL

Hardware Compatability List

7

Where can you find basic information about your computer such as Memory installed, Workgroup, and Computer name?

In system, accessed by right clicking 'My Computer' and selecting properties.

8

What is the Reliability Monitor?

A tool in the action center that measures hardware and software problems and other changes to your computer. It provides a stability index from 1-10.

9

COM

Component Object Model

10

ODBC

Open Datacase Connectivity

11

What is the executable for system information?

msinfo32.exe

12

What does system information show?

Details about your computers hardware configuration, components, software, and drivers.

13

What are the four categories in system information?

System Summary, Hardware Resources, Components, Software Environment

14

What is the executable for event viewer?

eventvwr.msc

15

What is the event viewer?

An MMC snap-in that is included in administrative tools as a stand-alone console.

16

What tasks can you perform using event viewer?

You can view events from multiple event logs, save useful event filters as 'custom views' that can be reused, Schedule a task to run in response to an event, and create and amange event subscriptions.

17

What Windows logs are included with event viewr?

Application log, Security log, setup log, system log, ForwardedEvents log.

18

What applications and services logs are included with event viewer?

Admin events, Operational events, Analytic events, Debug events.

19

What is the best way to find an entry you're looking for in event viewer?

By using 'filter current log' in the Action menu.

20

What diagnoses memory problems on windows?

Windows Memory Diagnostic, starts before windows loads. Has Test MIx, Cache, and Pass count options.

21

How do you test Hard Disks in windows?

Using the Error-checking tool or chkdsk at the command prompt

22

What tool defragments in windows?

Disk Defragmenter

23

What file formats does windows support?

FAT, FAT32, NTFS

24

If you suspect a port is faulty...

Verify related devices are connected properly, on, and that the correct driver is loaded. Then you can TEST if it's working by replacing the device or putting it in a known good system.

25

Where are Device Drivers kept in windows?

C:\Windows\System32\DriverStore

26

What system resources does windows assign to a device?

IRQ numbers DMA channels I/O port addresses Memory Address Ranges

27

DMA

Direct Memory Access

28

IRQ

Interrupt Request

29

What versions of windows require signed drivers?

64 bit versions

30

Where can you find signed drivers/how can you verify they're legit?

The windows installation DVD or Microsofts update website. Sigverif.exe

31

Where can you find devices you can connect/disconnect through a port or network connection?

Devices and Printers Folder

32

Where can you find all the hardware installed on your computer?

Device Manager

33

List the issues with devices Device Manager can display, and how it displays them

Downward pointing black arrow - disabled device. Black exclamation point in yellow circle - Device in problem state Device listed as 'unkown device', in other devices, or has generic name - Proper Driver not loaded

34

If you have a problem with your driver, what can you do?

Roll back drivers in device manager. Start in safe mode Start in Last Known Good Configuration.