Chapter 5: Job Performance Flashcards
(18 cards)
Job performance
behaviours that are relevant to accomplishing the goals of an organizations
How do criteria relate to job performance
Criteria are measures of job performance that attempt to capture individual differences among employees in relation to job-related behaviours
Components of individual job performance
counterproductive work behaviours, job task behaviours, contextual behaviours, adaptive behaviours
Task performance
Duties/behaviors related to the direct production of goods and services and to the direct contribution to the efficient functioning of the organization that form part of a job
Contextual Performance
Activities or behaviors that are not part of a worker’s formal job description but that remain important for organizational effectiveness
Task vs Contextual Performance
Task Performance: Varies across jobs, Likely to be role prescribed, Influenced by abilities and skills
Contextual performance: Fairly similar across jobs, not likely to be role prescribed, influenced by personality
Adaptive Performance
A worker’s behavioral reactions to changes in a work system or work role
Counterproductive Work Behaviors
Voluntary behaviors that violate significant organizational norms and threaten the well-being of an organization, its members, or both
Measuring performance
The usefulness of any selection measure is assessed by how well it predicts performance
Choose a measure (or set of measures) that best captures the essence of the complex job-related performance
Acceptable Criteria for Assessing Performance
relevancy, reliability, practicality
Relevancy
Criterion captures the behaviors/competencies that constitute job performance without contamination
Reliability
Criterion produces similar scores when the same behavior is measured on more than one occasion
Practicality
Criterion must be available, plausible, and acceptable to organizational decision makers
Objective performance appraisal measures
Production, sales, and personnel data used in assessing individual job performance
Subjective performance appraisal measures
Ratings or rankings made by supervisors, peers, or others and used in assessing individual job performance, Can berelative or absolute
Relative Systems
Simple rank order
Alternation rank order
Paired comparisons
Relative percentile
Forced distribution
Absolute Systems
Behavioral observational checklists
Graphic rating scales
BARS
