Chapter 6: Controlling Activities and Operations

Question 1

What is controlling?

Answer 1

The process of monitoring, comparing, and correcting work performance.

Question 2

Control process: What is the three-step process?

Answer 2

Step 1: Measure actual performance

Step 2: Compare actual performance against standard

Step 3: Take managerial action

Question 3

For control process step 1, what do we measure and how do we measure?

Answer 3

What do we measure?
Keeping cost within budget, quantity & quality of units, employee absenteeism, productivity levels etc….

How do we measure?
Personal observation, statistical report, oral or written report etc……..

Question 4

For control process step 2, what is the model?

Answer 4

Actual performance