Flashcards in Chapter 6: understanding people, management and concepts Deck (47):
start of management century?
1886/yale lock manufacturers/henry r towne
fire officers greatest challenge?
when did concept of management emerge?
2 human resource/management concepts?
scientific management/humanistic management
who stated it took several hundred years for management skills to develop in industrial revolution?
when did new york city develop metro fd?
who developed basic elements of scientific management?
fredrick winslow taylor
year taylor published "principles of scientific management"
experiments taylor conducted for optimal job performance?
four principals of scientific management?
replace "rule of thumb"/divide work equally between mgt/worker/scientifically select/train/develop each worker/cooperate to make sure scientific methods are being used.
example of scientific management implemented?
henry fords model t
humanistic management focus on?
humanistic management school started?
george elton mayo/1924-1933
site of experiments?
western electrics hawthorne work plants
above experiments netted what term?
who continued humanistic management studies?
douglas mcgregeor/abraham maslow
who established x and y theory?
name of mcgregors 1960 publication?
human side of enterprise
workers with_____ are more likely to be motivated in their jobs?
theory x states?
workers do not like work
theory y states?
workers do like work and need to be encouraged not controlled.
3 situations fire officermust use theory x?
operating a fire or high risk incident/workplace conflict/involuntary work performance meeting
abraham maslow created?
hierarchy of needs.
levels of maslows hierarchy of needs?
in 1960's who hired blake mouton to conduct study to increase leadership effectiveness?
the concept was adopted by fire service as?
crew resource management
research of blake/mouton called?
grid theory believes decision made driven by peoples?
blake and moutons five behavioral models?
accommodating: yield and comply
status quo: balance and compromise
sound: contribute and commit
key word for indifferent?
high concern for results/low concern for others?
high concern for others/low concern for results?
main weakness in accommodating behavior?
avoiding issues/focus on feelings
does not value one concern over the other?
following popular opinion avoiding rise is what style?
concept of "whats right" rather than "who's right"
concerned for both people results?
hr management focuses on people using?
hr management consists of?
planning/employee relations/staffing/hr development/performance management/performance mgt/compensation benefits/ employee health, safety, security
hr planning is defined as?
right amount of people, right place, right time, to accomplish task effciently/effectively
staffing is defined as?
attracting, selecting, maintaining, adequate supply of labor
hr development defined as?
activities to train and educate employees
formal document that outlines basic reason for organizations existence and how it sees itself?
process of setting performance standards and evaluating against those standards?
2 commonly used compensation systems?
merit/skilled based pay
hr set up to provide safe environment for ff's?
health/safety and security