Chapter 6: understanding people, management and concepts Flashcards Preview

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Flashcards in Chapter 6: understanding people, management and concepts Deck (47):
1

start of management century?

1886/yale lock manufacturers/henry r towne

2

fire officers greatest challenge?

managing people

3

when did concept of management emerge?

industrial revolution

4

2 human resource/management concepts?

scientific management/humanistic management

5

who stated it took several hundred years for management skills to develop in industrial revolution?

adam smith

6

when did new york city develop metro fd?

1865

7

who developed basic elements of scientific management?

fredrick winslow taylor

8

year taylor published "principles of scientific management"

1911

9

experiments taylor conducted for optimal job performance?

time studies

10

four principals of scientific management?

replace "rule of thumb"/divide work equally between mgt/worker/scientifically select/train/develop each worker/cooperate to make sure scientific methods are being used.

11

example of scientific management implemented?

henry fords model t

12

humanistic management focus on?

workers/working conditions

13

humanistic management school started?

george elton mayo/1924-1933

14

site of experiments?

western electrics hawthorne work plants

15

above experiments netted what term?

hawthorne effect

16

who continued humanistic management studies?

douglas mcgregeor/abraham maslow

17

who established x and y theory?

douglas mcgregor

18

name of mcgregors 1960 publication?

human side of enterprise

19

workers with_____ are more likely to be motivated in their jobs?

autonomy

20

theory x states?

workers do not like work

21

theory y states?

workers do like work and need to be encouraged not controlled.

22

3 situations fire officermust use theory x?

operating a fire or high risk incident/workplace conflict/involuntary work performance meeting

23

abraham maslow created?

hierarchy of needs.

24

levels of maslows hierarchy of needs?

physiological/safety/social/esteem/self actualization

25

in 1960's who hired blake mouton to conduct study to increase leadership effectiveness?

exxon

26

the concept was adopted by fire service as?

crew resource management

27

research of blake/mouton called?

grid theory

28

grid theory believes decision made driven by peoples?

values/attitudes/beliefs

29

blake and moutons five behavioral models?

indifferent: evade/elude
conditioning: direct/dominate
accommodating: yield and comply
status quo: balance and compromise
sound: contribute and commit

30

key word for indifferent?

neuteral

31

high concern for results/low concern for others?

controlling

32

high concern for others/low concern for results?

accomodating

33

main weakness in accommodating behavior?

avoiding issues/focus on feelings

34

does not value one concern over the other?

status quo

35

following popular opinion avoiding rise is what style?

status quo

36

concept of "whats right" rather than "who's right"

sound

37

concerned for both people results?

sound

38

hr management focuses on people using?

physical/financial/time assets

39

hr management consists of?

planning/employee relations/staffing/hr development/performance management/performance mgt/compensation benefits/ employee health, safety, security

40

hr planning is defined as?

right amount of people, right place, right time, to accomplish task effciently/effectively

41

staffing is defined as?

attracting, selecting, maintaining, adequate supply of labor

42

hr development defined as?

activities to train and educate employees

43

formal document that outlines basic reason for organizations existence and how it sees itself?

mission statement

44

process of setting performance standards and evaluating against those standards?

performance management

45

2 commonly used compensation systems?

merit/skilled based pay

46

hr set up to provide safe environment for ff's?

health/safety and security

47

requires fire officer directly observes action of crew?

direct supervision