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Flashcards in Chapter 7 Deck (29):
1

acquiaintances

People with whom you share small talk
in the experimenting stage.These relationships may go no further,but are important in getting your inclusion needs met.

2

aggressive style

Used by communicators who prefer to
confront conflict directly in a manner that makes it
clear that they are aggrieved.Their message is,“My needs are important; yours are not.”

3

assertive style

Used by communicators who believe
that “My needs are important,and your needs are equally important.” They handle conflict by looking for a solution that will satisfy both parties.

4

attribution

How we explain the events in our lives in
an attempt to control and understand the future

5

avoiding stage

The fourth stage of relationship deterioration,which is usually brief and involves limited communication with no depth or breadth; face-
to-face communication is averted when possible

6

bonding stage

In this fifth and final stage of relationship development,partners make a formal public statement of commitment to the relationship

7

circumscribing stage

In this second stage of relationship deterioration,partners figuratively “draw a circle
around”touchy subjects that they agree to avoid,and
the relationship shrinks in intimacy

8

compromise

This conflict outcome—where both parties agree to give up something in order to reach a
decision—works if a win-win is not possible

9

confirming messages

Messages that reflect the value of the other person and generally evoke supportive
responses.The messages include the descriptive,
problem-solution approach,equality implied,spontaneous,open to change,and empathetic messages.

10

conflict

An expressed struggle between at least two
interdependent parties who perceive incompatible
goals,scarce rewards,and interference from the other
parties in achieving their goals

11

differentiating stage

In this first stage of relationship deterioration,expressed feelings are more negative,
comments are centered on the need for autonomy
and individuality rather than similarities,and areas of
incompatibility assume great significance

12

disconfirming messages

Messages that deny the worth of the other party and generally evoke defensive responses.These messages include the evaluative,control approach,superiority implied,strategic and
manipulative,closed to change,and neutral messages.

13

emotional dishonesty

Involves not owning up to your feelings and then punishing your partner for failure to divine your needs

14

experimenting stage

This second stage of relationship development involves small talk on low-risk topics in an effort to find areas of mutual interest and to get to know each other

15

initiating stage

This first stage toward developing a
relationship is very brief,lasting only long enough to form a quick first impression,to determine if additional communication is desired by both,and to
assess how best to move forward

16

integrating stage

In this fourth stage of relationship
development,both the partners as well as others refer to the communicators as a social unit—people expect to see them together

17

intensifying stage

In this third stage of relationship
development,a relationship begins to become truly
interpersonal as communicators explore ways in which
they are both similar and complementary,build trust
through self-disclosure,share past stories,and build
new experiences that will become stories in the future

18

intimacy

The closeness in a relationship that is achieved
by the mutual sharing of intellectual,emotional,and
physical aspects of oneself

19

lose-lose

This conflict outcome—“If I can’t win,you won’t either”—should be avoided

20

meta-communication

Communication about communication—people talk about their communication
and what they like about how the other person
communicates

21

passive style

Used by communicators who feel that other
people’s needs are more important than their own and tend to avoid conflict by using denial,avoidance,or
accommodation

22

passive-aggressive style

Used by communicators who believe “I’ll pretend that I think your needs are important to me,but they’re not,”and use subtle and
manipulative ways to handle conflicts.Some of their tactics include the silent treatment,the innocent approach,and the joking approach.

23

punctuation

Assigning fault and cause according to our
perception of whose behavior is responsible and whose behavior is the natural result

24

stages of deterioration

The stages that relationships
follow as they deteriorate.These stages proposed by
Knapp include differentiating,circumscribing,stag-
nating,avoiding,and terminating.

25

stages of relationship development

The stages that relationships follow as they develop and are maintained.These stages
proposed by Knapp include initiating,experimenting,
intensifying,integrating,and bonding.

26

stagnating stage

This third stage of relationship deterioration,where communication is limited to superficial topics; may be brief or may last indefinitely

27

terminating stage

The final stage of relationship deterioration in which the relationship ends

28

win-lose

When preferred outcomes are mutually exclusive,a win-lose decision may be best—one person
wins this time (and one loses),but the next time the
reverse will be true (the losing party this time will be the winning party the next time)

29

win-win

A conflict outcome in which both parties are
able to get all of their needs met