Chapter 7: Management, Leadership, and Employee Empowerment Flashcards Preview

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Flashcards in Chapter 7: Management, Leadership, and Employee Empowerment Deck (34):
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Management

The process used to accomplish organizational goals through planning, leading, organizing, and controlling

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Planning

A management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives

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Organizing

A management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization's goals and objectives

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Leading

Creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives

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Controlling

A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they're not

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Vision

An encompassing explanation of why the organization exists and where it's trying to head

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Mission statement

An outline of the fundamental purposes of an organization

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Goals

The broad, long term accomplishments an organization wishes to attain

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Objectives

Specific, short-term statements detailing how to achieve the organization's goals

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SWOT analysis

A planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats

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Strategic planning

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve these goals

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Tactical planning

The process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done

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Operational planning

The process of setting work standards and schedules necessary to implement the company's tactical objectives

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Contingency planning

The process of alternative courses of action that may be used if the primary plans don't achieve the organization's objectives

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Decision making

Choosing among two or more alternatives

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Problem solving

The process of solving the everyday problems that occur. Problem solving is less formal than decision making and usually calls for quicker action

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Brainstorming

coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas

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PMI

Listing all PLUSES for a solution in one column, MINUSES in another, and IMPLICATIONS in a third column

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Organization chart

A visual device that shows relationships among people and divides the organization's work; it shows who is accountable for the completion of specific work and who reports to whom

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Top management

Highest level of management, consisting of the president and other key company executives who develop strategic plans

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Middle management

The level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling

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Supervisory management

Managers who are directly responsible for supervising workers and evaluating their daily performance.

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Technical skills

Skills that involve the ability to perform tasks in a specific discipline or department

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Human relations skills

Skills that involve communication and motivation; they enable managers to work through and with people

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Conceptual skills

Skills that involve the ability to picture the organization as a whole and the relationship among its various parts

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Staffing

A management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives

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Managing diversity

Building systems and a climate that unite different people in a common pursuit without undermining their individual strengths

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Autocratic leadership

Leadership style that involves making managerial decisions without consulting others

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Participative (democratic) leadership

Leadership style that consists of managers and employees working together to make decisions

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Free-rein leadership

Leadership style that involves mangers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives

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Enabling

Giving workers the education and tools they need to make decisions

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Knowledge management

Finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm

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External customers

Dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for personal use

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Internal customers

Individuals and units within the firm that receive services from other individuals or units