Chapter 8 Flashcards Preview

Communications > Chapter 8 > Flashcards

Flashcards in Chapter 8 Deck (30):
1

Organizational Communication

Any communication, verbal/nonverbal, that occurs between members of the same organization.

2

Upward Messages

Message from subordinate to a superior/boss; sent from someone in a lower-ranked position to someone in a higher-ranked position.

3

Downward Messages

Moves from boss to subordinate; higher-ranked to lower-ranked.

4

Horizontal Messages

Exchanged between colleagues, usually those who share the same rank/position.

5

Hierarchical Mum Effect

You were hired to solve problems, not to bring them to your boss; give bad information in least alarming way possible; don't openly criticize your boss; few organizations have and promote culture of trust and true membership.

6

Whistleblowing

Employees reveal improper/illegal conduct by the organization either to higher ups or government

7

National Labor Relations Act (1935)

Same statute established the National Labor Relations Board.

8

Concerted Activity

Employees organize/get together to improve working conditions or solve on-the-job problems.

9

Open Systems

Components interact continuously, not only with one another, but also with the environment outside the system.

10

Policies

Statements that provide a blueprint of how the organization operates, its goals, and its expected outcomes.

11

Protocols

Rules that implement the policies, the detailed methods used in implementing the "blueprint" and achieving the desired results/outcomes.

12

Bureaucracy

The roles, rules, ranks, and controls that make up the organization.

13

Max Weber's Theory of Beauracracy

Organizations as systems function and communicate effectively to maximize productivity.

14

Weber's Principles (3)

1. Authority - hierarchy and leadership (org. charts) 2. Specialization - division of labor and roles
3. Rules - governing performance and decision-making

15

Richard Scott's Principles (2)

Addressed qualifications, equality, and job security.
4. Equal treatment of all employees.
5. Employment as a career.

16

Work Identity

How you're perceived by colleagues.

17

Positive Communication Traits

Empowerment - expressing confidence and trust in others
Assertiveness - respectfully offer ideas and contribute
Supportiveness - encouragement and empathy
Motivation - driven, interest, incentivize others

18

Negative Communication Traits

Intimidation - belittle and make people powerless
Aggressiveness - hostile, abusive, cruel, and unprofessional
Secrecy - concealment, corrosive, atmosphere of distrust
Superiority - distrust and dissisiveness

19

Organizational Climate

Product of employees' interactions with the functioning of the organization.

20

Organizational Culture

Pattern of shared basic assumptions or interferences that members learn from the organization's stories, myths, traditions, and everyday experiences/observed behaviors.

21

Corporate Social Responsibility

Commitment to developing responsible practices into daily business operations.

22

Socialization

Learning behaviors from others

23

Task Socialization

Information about one's job.

24

Work Group Socialization

Specifics about one's work group.

25

Organizational Socialization

Learning about the organization's values, goals, beliefs, rules, etc.

26

Organizational Assimilation

Individuals become integrated into the culture of an organization.

27

Anticipatory Socialization Stage

Throughout one's life, being socialized about work and the work force.

28

Organizational Entry and Assimilation Stage

First days of work when roles, norms, ranks, and controls are established.

29

Disengagement and Exit Stage

Leaving the job for another, either within the organization or outside the organization.

30

Six Elements that Build Strong Cultures

1. History - sharing the organization's past
2. Values and Beliefs - what the company deems important
3. Rituals and Ceremonies - traditions that recognize and unite workers and celebrate organizational values
4. Stories - shared narratives about the organization
5. Heroic Figures - organizational role models
6. Cultural Network - lines of communication (grapevines)