Flashcards in Chapter 8 Deck (30):
Any communication, verbal/nonverbal, that occurs between members of the same organization.
Message from subordinate to a superior/boss; sent from someone in a lower-ranked position to someone in a higher-ranked position.
Moves from boss to subordinate; higher-ranked to lower-ranked.
Exchanged between colleagues, usually those who share the same rank/position.
Hierarchical Mum Effect
You were hired to solve problems, not to bring them to your boss; give bad information in least alarming way possible; don't openly criticize your boss; few organizations have and promote culture of trust and true membership.
Employees reveal improper/illegal conduct by the organization either to higher ups or government
National Labor Relations Act (1935)
Same statute established the National Labor Relations Board.
Employees organize/get together to improve working conditions or solve on-the-job problems.
Components interact continuously, not only with one another, but also with the environment outside the system.
Statements that provide a blueprint of how the organization operates, its goals, and its expected outcomes.
Rules that implement the policies, the detailed methods used in implementing the "blueprint" and achieving the desired results/outcomes.
The roles, rules, ranks, and controls that make up the organization.
Max Weber's Theory of Beauracracy
Organizations as systems function and communicate effectively to maximize productivity.
Weber's Principles (3)
1. Authority - hierarchy and leadership (org. charts) 2. Specialization - division of labor and roles
3. Rules - governing performance and decision-making
Richard Scott's Principles (2)
Addressed qualifications, equality, and job security.
4. Equal treatment of all employees.
5. Employment as a career.
How you're perceived by colleagues.
Positive Communication Traits
Empowerment - expressing confidence and trust in others
Assertiveness - respectfully offer ideas and contribute
Supportiveness - encouragement and empathy
Motivation - driven, interest, incentivize others
Negative Communication Traits
Intimidation - belittle and make people powerless
Aggressiveness - hostile, abusive, cruel, and unprofessional
Secrecy - concealment, corrosive, atmosphere of distrust
Superiority - distrust and dissisiveness
Product of employees' interactions with the functioning of the organization.
Pattern of shared basic assumptions or interferences that members learn from the organization's stories, myths, traditions, and everyday experiences/observed behaviors.
Corporate Social Responsibility
Commitment to developing responsible practices into daily business operations.
Learning behaviors from others
Information about one's job.
Work Group Socialization
Specifics about one's work group.
Learning about the organization's values, goals, beliefs, rules, etc.
Individuals become integrated into the culture of an organization.
Anticipatory Socialization Stage
Throughout one's life, being socialized about work and the work force.
Organizational Entry and Assimilation Stage
First days of work when roles, norms, ranks, and controls are established.
Disengagement and Exit Stage
Leaving the job for another, either within the organization or outside the organization.