Chapter 8 & 9 Business Comm Final Flashcards Preview

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Flashcards in Chapter 8 & 9 Business Comm Final Deck (23):
1

Process Directives

A description of a change in policy

2

What are 3 examples of a memo?

Company Policy
Alert of a Problem
Reminder about meeting

3

What 3 things does a message include?

Intro
Body
Conclusion

4

Destroying the point of view of the opposing argument is called

Criticizing the opposing opinion

5

Sniper

Gives hurtful comments to others and goes behind other people's backs (Back Breaker)

6

Make the listener feel bad about something is called

Playing on the readers guilt

7

Oculesics

Studying someone's eyes movement

8

What is the purpose of a memo?

A important document that needs to get out quickly

9

What are the 3 parts of a Start up Sheet

Audience
Purpose
Delivery

10

Delivery

The different ways to send a message

11

Star

the best member of the team that goes above and beyond

12

What are the 11 types of Difficult People?

Bully
Drama Queen
Sniper
Slacker
Vampire
Grump
Road Block to Change
Distractor
Patient
Team Player
Star

13

A word that means a light hearted expression of a view point

Humor

14

What are the 10 types of written communication?

Business Letter
Employee Review
Recommendation Letter
Thank You Letter
Memo
Proposal / Reports
Planning Documents
Press Releases
Proactive Media Writing
Email

15

What are the 2 parts of a memo?

Identifying information
Message or body of memo

16

Proxemics

The study of how close people stand from one another

17

Vampire

Someone who makes others complete their work

18

Words that stick in your mind are

Catchy phrases or slogans

19

Asynchronous

Message that is posted at a specific time

20

Linguistics

The study of language

21

Chronemics

The study of time in communication

22

Patient

People who bring personal problems to work with them

23

Synchronous

Interactive messaging like social media

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