Chapter One

Question 1

What parts do all letters include?

Answer 1

1. heading
2. Personalized letterhead
3. Inside address(for more formal letters)
4. Salutation
5. Body
6. Complimentary close
7. Signature block
8. Postscript(P.S.)
   (all of them include all or most of these parts)

Question 2

What does the heading of a letter include?

Answer 2

1. The writer’s address
2. The date

Question 3

Where is the heading written in most cases?

Answer 3

The top right corner of the first page of the letter

Question 4

When is the heading placed at the top left corner?

Answer 4

When the letter doesn’t have an inside address

Question 5

When the letter doesn’t have an inside address, where is the heading placed?

Answer 5

The top left corner

Question 6

What shouldn’t the heading include?

Answer 6

The writer’s name

Question 7

Where might the heading include the date only?

Answer 7

In very informal letters

Question 8

What does a personalized letterhead consist of? And where is it placed

Answer 8

1. The sender’s initials or full name
2. Their address
   It’s placed at the top of the letter papers

Question 9

When is there no need for a complete heading?

Answer 9

When you can use your own personalized stationery, which is more appropriate in more formal correspondence
And you should only write down the date

Question 10

What types of letters need an inside address?

Answer 10

The formal ones

Question 11

Where is the inside address positioned?

Answer 11

Top left corner
Single spaced
Flush with the margin
Two lines above the salutation

Question 12

What does the inside address contain?

Answer 12

The reader’s name, title(if any)
Company division or department or civic agency
The mailings address of the receiver

Question 13

What is a salutation?

Answer 13

A greeting to the person to whom you’re writing
The written equivalent of the conversational “how do you do” or “hello”

Question 14

Where is the salutation positioned?

Answer 14

Two lines down from the inside address(if any) or two lines up from the first sentence of the letter
Flush with the left margin

Question 15

What follows the salutation in formal and informal letters respectively?

Answer 15

A colon(:) and a comma

Question 16

Why is it important to know the proper form of salutation?

Answer 16

Because it’s not only good etiquette, it can also help to ensure that the recipient takes the letter more seriously

Question 17

How many styles are there regarding the use of the abbreviations Mr, Mrs, Ms?

Answer 17

Two, one with a full stop and one without it

Question 18

Where is the body of a letter positioned?

Answer 18

Two lines down from the salutation

Question 19

What do the opening or introduction paragraph or sentences establish?

Answer 19

The purpose of the letter

Question 20

What does the opening contain?

Answer 20

The main point or important preliminary information

Question 21

What kind of sentences should be used in the opening and why?

Answer 21

Shorter and more varied sentences because this part must catch and hold the reader’s attention

Question 22

What is the purpose of the middle part (or purpose) of the letter?

Answer 22

Presenting the purpose of writing the letter
To support, explain and elaborate on your main point

Question 23

What is the main part of the letter and what does it concern?

Answer 23

The middle part
It concerns the points that need to be made, answers you wish to give, or questions you wanna ask

Question 24

What can the middle part compose?

Answer 24

A number of sentences or a number of paragraphs, depending on the purpose of the letter

Question 25

What is stated in the closing section (or the conclusion) of a letter?

Answer 25

The main point or points of the letter

Question 26

What do you let the reader know in closing?

Answer 26

The action or response you expect

Question 27

What does a closing usually end with? And what does its form depend on?

Answer 27

A polite wish Its form depends on the purpose of the letter and the relationship between the writer and the reader

Question 28

What are the features of a complimentary close?

Answer 28

In all of them, the first word is capitalized and they are followed by a comma

Question 29

How many groups are complimentary closes classified into?

Answer 29

Three: Very formal Formal Informal

Question 30

Where are very formal complimentary closes used? Provide some examples.

Answer 30

In diplomatic or religious correspondence e.g. : *-Respectfully yours,* *-Respectfully*

Question 31

Where are formal complimentary closes used? Provide some examples?

Answer 31

For institutions, government agencies, prestigious associations, and companies e.g. : *-yours faithfully* (if you don’t know the person) *-yours truly* (if you know the person)

Question 32

Where are informal complimentary closes used? Provide some examples

Answer 32

In general correspondence with friends, family, and relatives e.g. : *-Sincerely,* *-Cordially,* *-Affectionately,*

Question 33

What types of salutations and complimentary closes suit each other?

Answer 33

Dear Sirs/Sir/Madam = Yours faithfully, Dear Mr./Mrs./Miss/Ms. Smith = Yours sincerely, Dear John/uncle/mother = Best wishes,

Question 34

What does the signature block contain?

Answer 34

Your name and in formal correspondence, your title

Question 35

What determines the position of the signature block?

Answer 35

The letter format

Question 36

What is the signature block in informal letters like?

Answer 36

It usually consists of your first name or your first and last names The name is not typed after the signature You should sign your name by hand

Question 37

What is the signature block in formal correspondence like?

Answer 37

The name and the title are written four spaces below the complimentary close The name is signed by hand in the space between them

Question 38

What titles follow the writer’s name and when are they used?

Answer 38

Job titles When you’re writing in an official capacity

Question 39

Where is the postscript positioned?

Answer 39

Two lines below the signature