Chapter One - Large Scale Organisations in Context Flashcards Preview

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Flashcards in Chapter One - Large Scale Organisations in Context Deck (41):
1

Large-scale organisation

One that employs 200 or more people, earns revenue in the millions, or has assets of more than $200 million

2

Multinational corporation

An organisation owned and based in one country, and operates in many countries throughout the world

3

Corporation (or company)

An organisation owned by shareholders that aims to make a profit

4

Shareholder

Any person who owns a share in a company

5

Government Business Enterprise

An organisation that is government owned and operated

6

Balance of payments

A record of a country's trade and financial transactions with the rest of the world

7

Invention

The development of something new

8

Innovation

A process that occurs when something already established is improved upon

9

Globalisation

The effect of hi-tech communications, lower transport costs and unrestricted trade and financial flows turning the whole world into a single market, producing a more integrated global economic system

10

Strategies

The actions that an organisation takes to achieve specific objectives

11

Suppliers

Those organisations and individuals that supply resources to the organisation, allowing it to conduct its operations

12

Staff survey

A measure of how satisfied staff are within the organisation

13

Staff turnover

A measure of the number of staff who are leaving the organisation

14

Stakeholders

Groups and individuals who interact with the organisation and have an interest in its activities

15

Vision statement

A statement of what the organisation aspires to become

16

Rate of productivity growth

A measure of the change in productivity in one year compared to the previous year

17

Macro environment

The broad factors in the economy and society within which the organisation operates

18

Operating environment

The outside factors with which the organisation interacts in the course of conducting its business

19

Outsourcing

Contracting some organisational operations to outside suppliers

20

Social responsibility

The obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment

21

Mission statement

A statement expressing why an organisation exisits, it's purpose and how it will operate

22

Number of workplace accidents

An indication of how safe the workplace is for employees

23

Number of sales

The number of products sold

24

Percentage of market share

The proportion of the total market that a business has, expressed as a percentage

25

Lobby groups

Groups of people who attempt to directly influence or persuade an organisation to adopt particular policies

26

Internal environment

All those things over which the organisation has some degree of control

27

Objective

A desired goal, outcome or specific result that an organisation intends to achieve

28

Level of wastage

The amount of waste created by the production process

29

Ethical management

Abiding by moral standards and doing the 'right' thing in the interests of all stakeholders

30

Efficiency

A measure of how well an organisation uses resources to achieve objectives

31

Downsizing

Workplace staff reductions, with the elimination of jobs and positions

32

Customers

The buyers or users of the products of a large-scale organisation

33

Employee

A worker under an employer's control. Control may involve the location of the workplace, the way in which the work is performed or the degree of the supervision involved. These criteria are critical in determining legal disputess over over the employment contract

34

Customer survey

A measure of how satisfied customers are with the organisation's performance

35

Benchmarking

A process in which an organisation measures its performance against that of other leading organisation's known for their excellence

36

External environment

This includes things over which the business has little control. It may be divided into an operating environment and a macro environment.

37

Competitors

Other organisations that offer rival products or services

38

Effectiveness

The degree to which an organisation has achieved its stated objectives

39

Infrastructure

Highways, railways, airports, communications systems, education and health facilities, water, gas and electricity supplies

40

Research and development

Activities undertaken to improve existing products or create new products

41

Organisation

Two or more people working together to achieve an objective