Flashcards in Chapter Ten Deck (31):
Situation in which two or more people in an interdependent relationship perceive themselves to have different viewpoints or goals, which are incompatible.
Healthy relationships have little or no conflict.
Conflict is always destructive .
A conflict can only have one winner.
Accommodating, Dominating, Avoiding, integrating, and passive-aggressive.
The unique pattern of thoughts, feelings, and behaviours in an individual that is consistent over time and across situations.
A personality theory emphasizing the interactions between our environment, our thinking processes, and our behaviour.
A framework for understanding conflict style based on the balance of assertiveness and cooperativeness that motivates an individual's response to conflict.
Conflict style characterized by high interest in the relationship, and low interest in one's own interests.
Conflict style based on high interest in one's own goals, and low interest in the relationship or goals of the other person.
Conflict style characterized by low interest in one's own goals, as well as low interest in the relationship of the other person's goals.
Common forms of avoiding
Downplay the significance, distracting, and denying.
Conflict style characterized by moderate interest in one's own goals, and an equally moderate interest in the relationship and/or goals of the other person.
Conflict style characterized by strong interest in one's own goals, and an equally strong interest in the relationship and/or the goals of the other person.
When a person acts passive on the outside, but secretly commits some type of aggression against the other person.
A personality trait which includes behaviours such as being kind, sincere, courteous, helpful, patient, honest, and cooperative.
Big Five Personality Model
A theory which suggests that personality can be measured on five major dimensions.
Extraversion, Agreeableness, Openness, Conscientiousness, and Neuroticism.
One negative comment tends to be reciprocated, then each provokes another.
A defense-arousing message that signals closed-mindedness.
Language that evaluates or judges another person (also called you-language)
A supportive message that signals open-mindedness.
Making decisions for other people.
Working collaboratively with partners to share decision-making.
Communicating in a way that is meant to manipulate the other person, or influence them indirectly to do or say something.
Reducing Defensiveness in Others
Evaluation vs. Description, Certainty vs. Provisionalism, Control vs. Problem Orientation, Strategy vs. Spontaneity, Neutrality vs. Empathy, Superiority vs. Equality
Feeling and understanding the emotions of another person.
How we feel about ourselves, or the degree to which we are satisfied with out self-concept.
A type of learning based on associating behaviours with the consequences they have previously produced.
Positive feedback, good feelings, and acceptance.
Strategies our unconscious uses to resolve anxiety.
Redirecting a negative feeling toward a "safe" target.
Steps to the Integrative Approach to Conflict Resolution
1. Identify the problem.
2. Set a time and place to discuss the issue.
3. Exchange viewpoints.
4. Brainstorm and analyze options.
5. Set a time to follow up.