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Flashcards in Chapter Ten Deck (31):
1

Interpersonal Conflict

Situation in which two or more people in an interdependent relationship perceive themselves to have different viewpoints or goals, which are incompatible.

2

Conflict Myths

Healthy relationships have little or no conflict.
Conflict is always destructive .
A conflict can only have one winner.

3

Conflict Style

Accommodating, Dominating, Avoiding, integrating, and passive-aggressive.

4

Personality

The unique pattern of thoughts, feelings, and behaviours in an individual that is consistent over time and across situations.

5

Social-cognitive Theories

A personality theory emphasizing the interactions between our environment, our thinking processes, and our behaviour.

6

Dual-concern model

A framework for understanding conflict style based on the balance of assertiveness and cooperativeness that motivates an individual's response to conflict.

7

Accomodating

Conflict style characterized by high interest in the relationship, and low interest in one's own interests.

8

Dominating

Conflict style based on high interest in one's own goals, and low interest in the relationship or goals of the other person.

9

Avoiding

Conflict style characterized by low interest in one's own goals, as well as low interest in the relationship of the other person's goals.

10

Common forms of avoiding

Downplay the significance, distracting, and denying.

11

Compromising

Conflict style characterized by moderate interest in one's own goals, and an equally moderate interest in the relationship and/or goals of the other person.

12

Integrating

Conflict style characterized by strong interest in one's own goals, and an equally strong interest in the relationship and/or the goals of the other person.

13

Passive-Aggressive Behaviour

When a person acts passive on the outside, but secretly commits some type of aggression against the other person.

14

Aggreableness

A personality trait which includes behaviours such as being kind, sincere, courteous, helpful, patient, honest, and cooperative.

15

Big Five Personality Model

A theory which suggests that personality can be measured on five major dimensions.
Extraversion, Agreeableness, Openness, Conscientiousness, and Neuroticism.

16

Defensive Spiral

One negative comment tends to be reciprocated, then each provokes another.

17

Certainty

A defense-arousing message that signals closed-mindedness.

18

Evaluative Language

Language that evaluates or judges another person (also called you-language)

19

Provisionalism

A supportive message that signals open-mindedness.

20

Control Orientation

Making decisions for other people.

21

Problem Orientation

Working collaboratively with partners to share decision-making.

22

Strategy

Communicating in a way that is meant to manipulate the other person, or influence them indirectly to do or say something.

23

Reducing Defensiveness in Others

Evaluation vs. Description, Certainty vs. Provisionalism, Control vs. Problem Orientation, Strategy vs. Spontaneity, Neutrality vs. Empathy, Superiority vs. Equality

24

Empathy

Feeling and understanding the emotions of another person.

25

Self-Esteem

How we feel about ourselves, or the degree to which we are satisfied with out self-concept.

26

Operant Conditioning

A type of learning based on associating behaviours with the consequences they have previously produced.

27

Positive Reinforcement

Positive feedback, good feelings, and acceptance.

28

Defense Mechanism

Strategies our unconscious uses to resolve anxiety.

29

Displacement

Redirecting a negative feeling toward a "safe" target.

30

Steps to the Integrative Approach to Conflict Resolution

1. Identify the problem.
2. Set a time and place to discuss the issue.
3. Exchange viewpoints.
4. Brainstorm and analyze options.
5. Set a time to follow up.

31

Win-Win Method

To meet needs of each party fully, without making sacrifices.