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Flashcards in Chapter1 Deck (35):
1

Intelectual Capital

The collective brainpower or shared knowledge of a workforce

2

Knowledge worker

Someone whose mind is a critical asset to employers

3

Organization

A collection of people working together to achieve common purpose

4

Performance effectiveness

The output measure of a task of goal accomplishment

5

Performance efficiency

The input measure of resources associated with goal accomplishment

6

5 components of an organization's environment

-economic environment - legal/political environment - natural environment - technological environment - socio-cultural environment

7

Sustainable business

Both meets the needs of customers and protects the well being of our natural environment

8

Specific environment / task environment

People and groups with whom an organization interacts

9

Competitive adventage

Allows organizations to deal with market and environmental forces better than its competitors

10

Strategic positioning

Occurs when an organization does different things or the same things in a different way from its competitors

11

4 ways to competitive advantage

- Cost - Quality - Delivery - Flexibility

12

Environment uncertainty

The lack of complete info about an environment

13

Organizational effectiveness

Sustainable high performance in using resources to accomplish a mission

14

3 levels of manager

- Top manager - Middle manager - First-line manager

15

Top manager

Guide the performance of the organization as a whole or one of the major parts

16

Middle manager

Oversees the work of a department or division

17

Team leader / First Line manager

Report to middle manager and supervise non managerial workers

18

Line manager

Directly contributes to producing the organization's good or services

19

Staff manager

Use special and technical expertise to advice and support line workers

20

General Manager

Are responsable for complex multifunctional units

21

Administrator

Manager in a non profit organization

22

Accountability

Rquierment to show performance result to a supervisor

23

Planing

The PROCESS of setting objectives and determining what should be done to accomplish them

24

Leading

The process of arousing enthusiasm and inspiring efforts to achieve goals

25

Controlling

The process of measuring performance and taking action to ensure desired outcome

26

3 managerial roles

- Informational - Interpersonal - Decisional

27

3 Managerial interpersonal roles

- Figurehead- Leader- Liaison

28

3 Managerial Informational roles

- Monitor info - Disseminate info - Spokeperson

29

4 Managerial decisional roles

- Entrepreneur - Disturbance Handler - Resource allocator - Negociaton

30

3 Managerial Skills (ability)

- Conceptual Skills - Human Skills - Technical Skills

31

Technical Skill

The ability to use expertise to perform a task with proficiency

32

Human or interpersonal Skill

The ABILITY to work well in cooperation with other people

33

Emotional Intelligence

The ability to manage ourselves and our relationships effectively

34

Conceptual skill

The ability to think analytically to diagnose and solve complex problems

35

Managerial Competency

A skilled based capability for high performance in a management job