Chapter1 Flashcards Preview

GMS200 > Chapter1 > Flashcards

Flashcards in Chapter1 Deck (35):
2

Intelectual Capital

The collective brainpower or shared knowledge of a workforce

3

Knowledge worker

Someone whose mind is a critical asset to employers

4

Organization

A collection of people working together to achieve common purpose

5

Performance effectiveness

The output measure of a task of goal accomplishment

6

Performance efficiency

The input measure of resources associated with goal accomplishment

7

5 components of an organization's environment

-economic environment - legal/political environment - natural environment - technological environment - socio-cultural environment

8

Sustainable business

Both meets the needs of customers and protects the well being of our natural environment

9

Specific environment / task environment

People and groups with whom an organization interacts

10

Competitive adventage

Allows organizations to deal with market and environmental forces better than its competitors

11

Strategic positioning

Occurs when an organization does different things or the same things in a different way from its competitors

12

4 ways to competitive advantage

- Cost - Quality - Delivery - Flexibility

13

Environment uncertainty

The lack of complete info about an environment

14

Organizational effectiveness

Sustainable high performance in using resources to accomplish a mission

15

3 levels of manager

- Top manager - Middle manager - First-line manager

16

Top manager

Guide the performance of the organization as a whole or one of the major parts

17

Middle manager

Oversees the work of a department or division

18

Team leader / First Line manager

Report to middle manager and supervise non managerial workers

19

Line manager

Directly contributes to producing the organization's good or services

20

Staff manager

Use special and technical expertise to advice and support line workers

21

General Manager

Are responsable for complex multifunctional units

22

Administrator

Manager in a non profit organization

23

Accountability

Rquierment to show performance result to a supervisor

24

Planing

The PROCESS of setting objectives and determining what should be done to accomplish them

25

Leading

The process of arousing enthusiasm and inspiring efforts to achieve goals

26

Controlling

The process of measuring performance and taking action to ensure desired outcome

27

3 managerial roles

- Informational - Interpersonal - Decisional

28

3 Managerial interpersonal roles

- Figurehead- Leader- Liaison

29

3 Managerial Informational roles

- Monitor info - Disseminate info - Spokeperson

30

4 Managerial decisional roles

- Entrepreneur - Disturbance Handler - Resource allocator - Negociaton

31

3 Managerial Skills (ability)

- Conceptual Skills - Human Skills - Technical Skills

32

Technical Skill

The ability to use expertise to perform a task with proficiency

33

Human or interpersonal Skill

The ABILITY to work well in cooperation with other people

34

Emotional Intelligence

The ability to manage ourselves and our relationships effectively

35

Conceptual skill

The ability to think analytically to diagnose and solve complex problems

36

Managerial Competency

A skilled based capability for high performance in a management job