Chapter9- Administrative Functions Flashcards Preview

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Flashcards in Chapter9- Administrative Functions Deck (18):
1

In the revision process how many alternative options should be generated?

2

2

What is it called when the authority delegated to the fire officer to implement organizational policies and procedures

Order

3

What is not based on a policy or procedure, it is more a nature of request?

Directive

4

What is the focus of the customer satisfaction survey?

Quality of the service being provided

5

What is the return rate for a survey?

70%

6

What are the six steps to the budgeting process

Planning, preparation, implementation, monitoring, evaluation, and revision

7

Which Grant is designed to assist fire departments in protecting the health and safety of the public from fire hazards

Assistance to firefighters Grant

8

What event allows the customer to be involved in the decision-making process

Meetings

9

How long before the current fiscal year ends does the budget process again

3 to 5 months

10

What is a basic need of the external customer

Protection of life

11

What type of customer wants both tangible and intangible benefits including fair compensation, reasonable benefits, and position security

Internal customers

12

What type of customer has the basic needs of protection of their lives and property

External customers

13

Stakeholders main concern is retaining what

Political power

14

What a Vante allows customers to be involved in the decision-making process

Meetings

15

What type of interview is an opportunity for a supervisor to learn from employees if changes are needed in the work environment, policies, or work related issues

Informal interview

16

What is a guide to decision-making within an organization

Policy

17

What is a detailed plan of action

Procedure

18

What is not based on a policy or procedure it is more a nature of request

Directive