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Flashcards in chpt3 Deck (10):
1

5 components of organizational structure

industry structure
competitive strategy
value chains
business processes
information systems

2

5 forces

new substitutes
new entrants
existing rivals
bargaining power of suppliers
bargaining power of customers

3

4 focuses of industry

cost
industry wide
differentiation
focus

4

primary value chain

inbound logistic
operations/manufacturing
outbound logistic
sales
customer service

5

total margin formula

margin= value-cost

6

secondary value chain

procurement
new design
human resources
firm infrastructure

7

3 product implementations (extra?)

create new product
enhance product
differentiate

8

4 process implementations (extra?)

lock in customers
lock in suppliers
raise barriers
establish alliances
reduce costs

9

5 competitive advantatges

-enhance products
-differentiate
-locks in customers
-raise barriers to entry
-increase margins by decreasing cost

10

IOT means what

internet of things aka connected devices