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Flashcards in Comms 1 Deck (5)
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1
Q

Identify the steps in preparing for a patient interview

A

Make sure you are prepared - finish previous notes, attend to self comfort and read/review any relevant information

Establish a rapport with patient - introduce yourself, ask how they would like to be referred to, ask for name and date of birth, explain the purpose of the interview and gain consent

2
Q

How do you gain consent?

A

Explain what you want from them, and what consent entails. Once they are informed, you can ask for consent
Don’t forget to ask for consent to take notes

3
Q

What is SOLER?

A
Non-verbal communication 
Sit squarely to patient
Open posture
Lean forward at times
Eye contact (appropriate)
Relax
4
Q

What is the difference between sympathy and empathy?

A

Sympathy is feeling for the patient

Empathy is feeling with the patient

5
Q

Identify relevamt contributors to patient experience of illness

A

Respect for patient values, integrated care, high quality information, physical comfort, emotional support, continuity of care etc

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