Communication skills

Question 1

Presenting patient recommendation

Answer 1

Benefits
Risks
Alternatives
Nothing

Question 2

WWHAM

Answer 2

Who
What sxs
How long
Action already taken
Medication/PMH

Question 3

TEDICE

Answer 3

Tell me what brought u in
Explain ur concerns
Describe the symptoms
Ideas about the symptoms and causes
Concerns
Expectations

Question 4

Clear info and improve understanding

Answer 4

*Consider different forms of
information (oral, written,
online)
* Use clear descriptive
language (i.e. take one tablet
before your evening meal)
* Avoid medical jargon (listen to
what language the patient
uses)
* Chunk and check information
to make it more memorable
(be structured)
* Summarise the key points at
the end of the consultation
* Check understanding by really
checking and not just asking