conference

Question 1

what is call control?

Answer 1

the ability to do certain actions on a call:

1) hold
2) Blind/cold Transfer
3) Warm Transfer (to a known person or to 4) Monitor mid-call
4) supervisor whisper mid-call
5) Barge-in mid-call
6) Pre-call whisper (or agent whisper)

Question 2

what are the min and max participants for conference lines?

Answer 2

2- 250 participants

Question 3

what is an agent/call whisper?

Answer 3

a greeting heard by the agent or sales person that cannot be heard by the caller

*used for marketing attrition or to let you know the call is coming from a certain channel