Creative thinking and Problem-Solving (R)

Question 1

Define Creative thinking

Answer 1

• Inventive, lateral thought process resulting in a problem being viewed from a new perspective.

Question 2

What is the difference between Routine and Creative thinking?

Answer 2

• Routine: left brain function where focus is on logical and methodical ways. Some results. Consistent normal thinking applied to specific situation
• Creative: right brain where new ideas generated. Diff. ways to solve problems. Creative, imagination, insight, art and music awareness to find solutions.

Question 3

What is the difference between Conventional and Non-conventional thinking?

Answer 3

• Conventional: Solutions believed and followed by everyone. Expected and normal. One solution.
• Non-conventional: Not part of norm. Creative and unique. Diverse solutions.

Question 4

Give 5 ways to create an environment that stimulates creative thinking in the workplace.

Answer 4

• Encourage alt. ways of working.
• Suggestion boxes
• Emphasise importance
• Respond enthusiastically
• Brainstorming sessions

Question 5

Give 5 advantages of creative thinking in the workplace.

Answer 5

• Better, unique and alt solutions generated.
• Complex business problems
• Improve motivation
• Competitive advantage
• Keep up with fast-changing technology

Question 6

What is Problem solving?

Answer 6

Process to analyse problems, identify solutions and implement them.

Question 7

What is the Application of the Delphi technique?

Answer 7

1. Approach panel of experts
2. Design questionnaire+ send to experts
3. Each responds
4. Summarise responses in feedback report
5. No solution= 2nd questionnaire
6. Choose most viable solution for specific problem

Question 8

What is the Application of the Force Field analysis?

Answer 8

1. Define and analyse current and desired situation.
2. Driving and restraining forces listed separately.
3. Apply numerical scale of 1-5
4. Add scores
5. If pros higher than cons, change is viable.
6. Discuss how proposed change can be a success.

Question 9

Give 5 advantages of working with others to solve problems.

Answer 9

• Produce greater results
• Decreased workload
• Access to broader base of skills, knowledge and experiences
• More ideas
• Facilitates learning from others