Cuppcar

Question 1

How does cuppcar Define value

Answer 1

1. Who they are creating value for - OEM and customers
2. They provide retail services
3. Positive customer experience

Question 2

How do they create value?

Answer 2

This is all being done for the customers
- On-going relationships
- Expert knowledge and services
Returning customers

Question 3

Deliver value

Answer 3

-Assisting at every stage of the acquisition
- Advise and assist customers
- Online

Question 4

Creating residual value

Answer 4

-High volume of new and users cards
Maximise profit from future opportunities and services offered
Selling new cars generates sales incentives

Question 5

How do they maximise Sales

Answer 5

1. Good presentations
2. Expertise
3. Strong customers care and follow up
4. Discounts
5. Available invetory
6. Data anayltics

Question 6

How many dealerships

Answer 6

214

Question 7

How many staff members

Answer 7

25000

Question 8

When was it founded

Answer 8

1964

Question 9

When was it listed

Answer 9

1998

Question 10

What services are provided

Answer 10

1. Finance and Insurance systems
2. Parts and Services
3. Sales of new cars

Question 11

Pricing strategy

Answer 11

-Discount against the MRRP, priced below competitors

Question 12

Inventory

Answer 12

1. We have a system which has list of all new cast that held in the company- The whole company has acces
2. If we dont have certain car lead time could take longers as all factories are placed abraod

Question 13

How cuppcar generate additional Revenue

Answer 13

1. Presentation
   - All queries dealt with in one day
   - Smart
   -Aware of all promos and
2. Customer care
   -Reach out to customers
   -Services
   -Complains being dealt with

Question 14

How is customer experience changing

Answer 14

-Most customer research want they want before hand - already know what they want
-Purchase online
-Customers are will drive to get a good offers
- Prefer the dealership to be reliable

Question 15

What the average cost of New cars in Wellend

Answer 15

20000

Question 16

What is the average cost of use cars in Wellend

Answer 16

16000

Question 17

What is the gross Margin in Wellend on used cars

Answer 17

16.25%

Question 18

What is the average gross profit margin on NEW car inc manufactures bonuses

Answer 18

12%

Question 19

What margins are set by manufacutres on new cars

Answer 19

1. 2/3% of basic models
   2.10% on Luxury brands
   Insufficient to cover over heads

Question 20

What is total % of cuppcar revenues coming from cars

Answer 20

76%

Question 21

What is % of profit coming from cars

Answer 21

44%

Question 22

What is the margin on new cars

Answer 22

13.7% (slightly higher)

Question 23

What is the margin on used cars

Answer 23

19.2% (Higher than industry)

Question 24

Finance and Services

Answer 24

Offer 84% of profit margin

Question 25

Parts and services

Answer 25

35% of gp and 57.6% margin

Question 26

What is the total margin of all products and services

Answer 26

28%

Question 27

What is the highest driver of revenue

Answer 27

New cars - 41%

Question 28

What is highest driver of Gross Profit

Answer 28

Product and services - 35%

Question 29

What has the highest margin?

Answer 29

Finance and Insurance - 84%

Question 30

What lines have increased since 2021 in the P+L

Answer 30

1) Cost of Sales
2)Admin and selling advertising

Question 31

What things have improved in the balance sheet

Answer 31

• Trade receivables has decrease and so as inventory
  Total current assets fallen by Inventory

Question 32

Gross profit growth

Answer 32

13.4%

Question 33

Operating profit growth

Answer 33

6.6%

Question 34

Over profit for the year

Answer 34

5.9%

Question 35

Gearing

Answer 35

Decline slightly on the year