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Flashcards in Decision making / TEM Deck (22):
1

What are the 5 principles to the decision making process?

1. Define the problem
2. Identify possible solutions
3. Gather data / resources
4. Make a decision / implementation
5. Evaluate

2

Whats the key to decision making?

- situational awareness: ability to perceive potential hazards given the state.

- Look for multiple cues from available resources that point to the exact nature of the problem.

- state symptoms, not conclusions
- What do all these symptoms indicate?

Example: extended taxi SE.
- We could create a fuel imbalance.
- Scan gauges and reference limitations.
- How long till an undesirable state? (794lbs, EICAS message)
- What are our options? (crossfeed, shutdown engines, APU, RTG for more fuel)
- "Hey we could get a fuel imbalance. I'm going to crossfeed."

3

How do we identify possible solutions?

- Evaluate different courses of action
- do they solve the problem?
- discuss: talk to the other pilot, dispatch, jumpseater

4

How do you make the best course of action after identifying possible solutions?

Gather data / resources:
- solicit info: FO, dispatch, crew, ATC
- QRH, manuals
- what would it be like if you carried out each course of action to the end?
- Do the different courses of action solve the problem?

5

What do you do after gathering all the date?

Make a decision:
- QRH procedure
- Divert / Land nearest suitable

6

How do you know if you've made the right decision?

Evaluate:
- issue resolved?
- are there more or less problem as a result?
- if so, resort back to defining the problem

7

What is vital to solving any problem?

Communication: the process of identifying problems, seeking alternative, selecting the best alternative, and implementing a solution.

- talk the problem out

8

How do we mitigate problems at SkyWest?

Threat and Error Application Model

9

What is the first step in the TEM?

Evaluate the Threat: Anticipated or Unanticipated

10

How do we anticipate threats?

Briefings:
- Takeoff / approach briefing
- identify threats as they come up
- define the problems and follow decision making process

example:
- fuel imbalance
- vectored off approach

11

How do we handle unanticipated threats?

1. Establish:
- Who's flying the plane (PF/PM)
- delegate duties: most often FO fly, CA fix

2. Time:
Yes - create a PLAN and COMMUNICATE

NO - (Fire, smoke, life threatening, Memory item) - ACT, then COMMUNICATE

12

After managing the Threat what do we do?

Debrief:
- was that effective?
- what did we do right?
- how would we do it different?

13

What are the 4 steps in the brake down chain that leads to an accident?

1. Threat
2. Error
3. Undesired AC state
4. Incident / Accident

14

Whats the purpose of TEM?

To provide the best possible support for crew members in preventing incidents / accidents by effectively managing threats, errors, and undesired aircraft states

15

What is a threat? What kinds of threats are there?

A. Event or concern that:
1. occurs outside of the influence of the crew
2. Increases operational complexity
3. Requires crew attention if safety margins are to be maintained

B. Kinds:
1. Operational: Clear and obvious to the crew
- aircraft systems / malfunctions, adverse weather, incorrect paperwork, passenger issues, unfamiliar airports, maintenance, ATC

2. Latent: difficult to recognize / hidden
- complacency, distractions, fatigue, personality conflicts

16

What is an error? What kinds of errors are there?

A. Crew action or interaction that:
1. leads to deviations from intentions or expectations
2. reduces safety margins
3. doesn't meet company expectations

B. Kinds: intentional / unintentional
1. Procedures: incorrect execution of procedure
2. Communication: missing / misinterpreted
3. Proficiency: lack of knowledge or skill
4. Decision making: decision unnecessarily increases risk.

17

What are some causes of errors?

1. Lack of experience: more errors when new
2. Rushed: feeling time critical
3. Distractions: spread too thin
4. Human performance / limitations: personal abilities and tendencies
5. Stress: inability to think clearly

18

What is an Undesired aircraft state?

unacceptable condition of an aircraft:
- results from crew error, actions, or inactions
- clearly reduces safety margins

19

How do you mitigate a threat?

Utilize:
1. IOM / SOPM - follow procedures

2. Communication: Briefings, active listening, solicit ideas, discuss and anticipate threats

3. Prepare:
- discuss known threats / assess risks
- ALWAYS brief a mitigation plan / strategy for any known / potential / anticipated threat

20

How do you manage errors?

Error Mitigation:
1. Execute procedures effectively
2. Workload management: divide duties
3. Automation management: reduce task saturation
4. Monitor / crosscheck: actions, automation, position against expectations
5. Diagnose / adapt / repair:

21

What are SkyWest TEM / CRM skills?

1. Situational Awareness: identify / brief
2. Decision Making: prioritize / plan
3. Communication: relay plan / keep informed
4. Workload management: briefings

22

What are a few strategy for workload management?

1. Recognize and verbalize when happening
2. prioritize tasks
3. plan during low workload / stay ahead AC
4. maintain a state of readiness