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A+ 220-901 > Domain 4 Session 1 Hardware and Network Troubleshooting > Flashcards

Domain 4 Session 1 Hardware and Network Troubleshooting Flashcards

1
Q

If a computer beeps while attempting to boot up, which is the most likely cause?
Choices:

A - Bad CPU
B - No power supply
C - A fan is not working
D - Hardware is not installed properly

A

D - Hardware is not installed properly

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2
Q

The most likely cause of a PC that will not power on is a faulty power supply or a bad connection to the power supply.

A - True
B - False

A

A - True

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3
Q

A technician has determined that the integrated video card in a computer is malfunctioning. Which is the best course of action to get the video working?
Choices:

A - Install an external video card
B - Replace the motherboard
C - Replace the integrated video card
D - Install a new video card and remove the integrated video card

A

A - Install an external video card

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4
Q

If, when trying to start up a computer, there are no indicator lights, which has most likely failed?
Choices:

A - CPU
B - Hard drive
C - Video card
D - Power supply

A

D - Power supply

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5
Q

When a capacitor on a motherboard is bulging or worn, it is known as a/an __________.
Choices:

A - bulging capacitor
B - swollen capacitor
C - extended capacitor
D - distended capacitor

A

D - distended capacitor

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6
Q

If a PC is attempting to boot the incorrect hard disk, which is the first action that should be taken to resolve the issue?
Choices:

A - Add a new hard drive
B - Unplug all USB drives
C - Remove the incorrect hard drive
D - Check the boot order in the BIOS

A

D - Check the boot order in the BIOS

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7
Q

Which are the most common causes of intermittent device failure? Choose two answers.
Choices:

A - Overheating
B - Loose connector
C - Bad power supply
D - Unplugged connector

A

A - Overheating

B - Loose connector

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8
Q

Which outward signs indicate a failing power supply? Choose two answers.
Choices:

A - Smoke
B - Burning smell
C - No indicator lights
D - Flickering indicator lights

A

A - Smoke

B - Burning smell

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9
Q

A computer technician is attempting to boot a PC and hears a loud clicking noise. Which action should be taken?
Choices:

A - Try shutting down and powering back up
B - Tighten the screws on the bottom of the PC
C - Back up the data ASAP and replace the hard drive
D - Adjust the PC to another position until the clicking stops

A

C - Back up the data ASAP and replace the hard drive

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10
Q

Which are common causes of a BSOD? Choose three answers.
Choices:

A - Failing hardware
B - Application failing
C - RAM seated improperly
D - Corrupted operating system

A

A - Failing hardware
B - Application failing
C - RAM seated improperly

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11
Q

Jeff is working on a PC that is experiencing continuous reboots. After checking the hardware, he determines it is not the cause. Which should he do next?
Choices:

A - Run updates
B - Change the battery
C - Boot into safe mode
D - Reinstall the operating system

A

C - Boot into safe mode

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12
Q

Which is a sign that the CMOS battery should be replaced?
Choices:

A - System lockups
B - System slowness
C - Frequent reboots
D - System time keeps resetting

A

D - System time keeps resetting

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13
Q

Colin noticed that the system time appears to be slow on his PC. This is a sign that the CMOS battery needs to be replaced.

A - True
B - False

A

A - True

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14
Q

If a PC is overheating, which is the first step one should take to take to try to solve the problem?
Choices:

A - Clean the fans
B - Replace the fans
C - Recalibrate the fans
D - Slow the clock speed

A

A - Clean the fans

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15
Q

If the fans on a computer are not spinning at startup, which are the most likely causes of the power problem? Choose two answers.
Choices:

A - Bad fan
B - Bad voltage
C - Bad connector
D - Bad motherboard

A

B - Bad voltage

C - Bad connector

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16
Q

Tim has been working on a customer’s computer, and begins to experience frequent system lockups. Which might he check first?
Choices:

A - Battery
B - PC temperature
C - Recent updates
D - Boot order in the BIOS

A

B - PC temperature

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17
Q

When would a POST card not be needed?
Choices:

A - When using an IPV6 address
B - When using a virtual machine
C - When the POST code is known by heart
D - If there is a POST decoder with an LED on the motherboard

A

D - If there is a POST decoder with an LED on the motherboard

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18
Q

A computer technician is working on a PC that was recently brought in, but is having trouble getting it to boot. Which troubleshooting steps should he try? Choose three answers.
Choices:

A - Double-check cabling
B - Check the SATA port in the BIOS
C - Wipe the drive and run a system restore
D - Try putting the drive into another system as the non-bootable drive to see if it is readable

A

A - Double-check cabling
B - Check the SATA port in the BIOS
D - Try putting the drive into another system as the non-bootable drive to see if it is readable

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19
Q

Which would explain slow performance from a hard drive? Choose two answers.
Choices:

A - Full disk
B - Fragmented disk
C - Insufficient power
D - Out-of-date drivers

A

A - Full disk

B - Fragmented disk

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20
Q

While working on a PC for a customer, Kim comes across a RAID not found error. Which are the likely causes of this? Choose three answers.
Choices:

A - The RAM is not seated properly
B - The RAID may not be set up properly
C - RAID may not be supported on the system
D - The RAID functionality may not be enabled in the BIOS

A

B - The RAID may not be set up properly
C - RAID may not be supported on the system
D - The RAID functionality may not be enabled in the BIOS

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21
Q

If there is a failure in a drive for RAID 1, 5 or 10, which is the most appropriate course of action?
Choices:

A - Replace the drive immediately
B - Back up the drive and then replace it
C - Rebuild the server as all of the data is lost
D - No action is needed as a RAID provides sufficient redundancy

A

A - Replace the drive immediately

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22
Q

A magnetic screwdriver is the recommended tool for opening a hard drive.

A - True
B - False

A

B - False

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23
Q

Which is true about external enclosures? Choose three answers.
Choices:

A - Most have SATA compatibility, but can only hold a laptop drive
B - They are used to hold hard drives so they can be used as external drives
C - Most have SATA compatibility, and hold either a 2.5-inch or a 3.5-inch hard drive
D - They are good for a drive taken from an old laptop that still needs to be used in a new laptop

A

B - They are used to hold hard drives so they can be used as external drives
C - Most have SATA compatibility, and hold either a 2.5-inch or a 3.5-inch hard drive
D - They are good for a drive taken from an old laptop that still needs to be used in a new laptop

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24
Q

Which System Recovery tool is used in a Windows system to fix the Master Boot Record?
Choices:

A - SFC
B - BOOTREC
C - CHKDSK
D - DiskPart

A

B - BOOTREC

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25
Q

Which command can be used to expand or shrink a volume?
Choices:

A - SFC
B - BOOTREC
C - CHKDSK
D - DiskPart

A

D - DiskPart

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26
Q

A user is reporting disk error messages. Which tool can be used to find and fix these error messages?
Choices:

A - DiskPart
B - CHKDSK
C - DEFRAG
D - BOOTREC

A

B - CHKDSK

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27
Q

A customer brings in a laptop and claims that the display is not working. After trying to boot it is noticed that there is no image on the screen. Which most likely needs replacing?
Choices:

A - Monitor
B - Backlight
C - Video card
D - Video driver

A

B - Backlight

28
Q

Which resolution is a possible indication a system was booted into VGA mode?
Choices:

A - 640 x 480
B - 800 x 600
C - 1024 x 768
D - 1280 x 720

A

A - 640 x 480

29
Q

A technician is working on a system that spontaneously reboots. If the problem can be traced to the video card, which is most likely the problem?
Choices:

A - Video card is defective
B - Video card is overheating
C - Video card is disconnected
D - Video card has the wrong driver

A

B - Video card is overheating

30
Q

Susan is working on a laptop that has a very dim display. She tries to adjust the brightness settings, but nothing happens. A dim image is a clear sign that the battery needs to be replaced.

A - True
B - False

A

B - False

31
Q

A technician is working on a computer for which its user is claiming the computer cannot connect to any network. Which tests can the technician run to rule out the NIC as the cause? Choose two answers.
Choices:

A - IPCONFIG
B - NETSTAT
C - PING 127.0.0.1
D - TRACERT 127.0.0.1

A

A - IPCONFIG

C - PING 127.0.0.1

32
Q

A network technician has been called to a local business where users are complaining about slow transfer speeds. After a quick review he determines that the equipment is fairly new. Which are some of the things he can try to help improve the connection speed? Choose three answers.
Choices:

A - Disable the SSID 
B - Increase RF signal 
C - Decrease RF signal 
D - Check for interference 
E - Adjust routers to a higher speed
A

B - Increase RF signal
D - Check for interference
E - Adjust routers to a higher speed

33
Q

A technician would like to determine if another device on the network is reachable. Which command should the technician use?
Choices:

A - PING
B - TRACERT
C - IPCONFIG
D - NSLOOKUP

A

A - PING

34
Q

A technician needs to see the address of a default gateway. Which command should be used to accomplish this task?
Choices:

A - NETSTAT
B - IPCONFIG
C - TRACERT
D - NSLOOKUP

A

B - IPCONFIG

35
Q

A network technician wants to access Google.com, but would like to know the exact path that the network uses. Which command would he use to get this information?
Choices:

A - PING
B - NETSTAT
C - TRACERT
D - IPCONFIG

A

C - TRACERT

36
Q

Jason is working inside the command prompt, and would like information and statistics about the ports in use as well as TCP/IP connections. Which command will give him this information?
Choices:

A - NETDOM
B - NETSTAT
C - NBTSTAT
D - IPCONFIG

A

B - NETSTAT

37
Q

Which is a common use of the NBTSTAT command?
Choices:

A - Show network statistics
B - Change the system time zone
C - Display an IP address for a device
D - Find another device on the network

A

C - Display an IP address for a device

38
Q

Which NET commands would be used to map the Z: drive to the \tekkievets\tickets share?
Choices:

A - USE
B - VIEW
C - SHARE
D - CONFIG

A

A - USE

39
Q

Which are purposes of the NETDOM command? Choose two answers.
Choices:

A - Used to join a network to a domain
B - Used to join a computer to a domain
C - Used to connect two computers together
D - Used to set up a network using the command prompt

A

B - Used to join a computer to a domain

C - Used to connect two computers together

40
Q

Which is the main purpose of the NSLOOKUP command?
Choices:

A - Look up DNS servers
B - Look up IP addresses
C - Look up domain names
D - Look up nearby access points

A

A - Look up DNS servers

41
Q

A hardware technician receives a mobile device from a customer who mentions that the screen is not working. Which could be affecting the display? Choose three answers.
Choices:

A - Inverter
B - Backlight
C - Video driver
D - CMOS battery

A

A - Inverter
B - Backlight
C - Video driver

42
Q

A dim display is usually a manufacturer error that can be fixed by doing a hard reset.

A - True
B - False

A

B - False

43
Q

Shortly after booting a customer’s laptop, the display begins to flicker. This is a sign of which types of errors? Choose two answers.
Choices:

A - CMOS failure
B - Backlight failure
C - Loose connection
D - CCFL or Inverter failure

A

C - Loose connection

D - CCFL or Inverter failure

44
Q

After working on a laptop for a while, Tim notices the battery seems low. After plugging it in, he notices that it does not begin to charge. Which is the first possible problem to check for?
Choices:

A - Replace the battery
B - Adjust the power settings
C - Reseat the battery and cables
D - Be sure the AC adapter is plugged in properly

A

D - Be sure the AC adapter is plugged in properly

45
Q

Wendi is working on a laptop that has no power. The only way to fix this problem is by replacing the DC jack.

A - True
B - False

A

B - False

46
Q

A user has been experiencing intermittent wireless connectivity on a laptop device. Which should a technician try in order to fix this? Choose two answers.
Choices:

A - Disable the SSID
B - Reboot the laptop
C - Reset the network adapter
D - Reset the wireless connection

A

C - Reset the network adapter

D - Reset the wireless connection

47
Q

A new hire notices that her wireless Bluetooth keyboard has stopped working. It was working fine last night when she was using the PC. Which are steps for troubleshooting Bluetooth devices? Choose three answers.
Choices:

A - Restart PC
B - Re-pair devices
C - Restart the router
D - Be sure Bluetooth is enabled on the device
E - Be sure the devices are within sufficient range

A

B - Re-pair devices
D - Be sure Bluetooth is enabled on the device
E - Be sure the devices are within sufficient range

48
Q

Which are appropriate ways to service a sticky keyboard? Choose two answers.
Choices:

A - Use a vacuum
B - Wipe with bleach
C - Use compressed air
D - Wipe with isopropyl alcohol

A

C - Use compressed air

D - Wipe with isopropyl alcohol

49
Q

All mobile devices have a number lock indicator light.

A - True
B - False

A

B - False

50
Q

A customer is trying to use a 2-in-1 laptop/tablet device in tablet mode. Once it is in tablet mode, the touch screen is nonresponsive. Which are possible solutions to the problem? Choose three answers.
Choices:

A - Restart the device
B - Try changing the battery
C - Wipe off the protective screen
D - Try removing it from the protective case
E - Clean the touch screen with alcohol solution
F - Use a stylus because the touch screen responds better

A

A - Restart the device
C - Wipe off the protective screen
D - Try removing it from the protective case

51
Q

A customer brings in a 16 GB iPad and explains that apps are taking a long time to load. Which options most likely explain this? Choose two answers.
Choices:

A - Low battery
B - Apps need to be updated
C - The hard drive is getting full
D - Too many apps open at once

A

C - The hard drive is getting full

D - Too many apps open at once

52
Q

Which is true concerning digital certificates? Choose two answers.
Choices:

A - They are used to decrypt email
B - They can be stored on smart cards
C - They are used with public keys to allow access
D - If lost, another one can be downloaded from any CA

A

A - They are used to decrypt email

B - They can be stored on smart cards

53
Q

Which are other common performance issues associated with a mobile device? Choose six answers.
Choices:

A - No sound 
B - Overheating 
C - Frozen system 
D - Cracked screen 
E - Swollen battery 
F - Short battery life 
G - GPS not functioning 
H - Apps not functioning
A 
A - No sound 
B - Overheating 
C - Frozen system 
E - Swollen battery 
F - Short battery life 
G - GPS not functioning
54
Q

A new wireless connector needs to be installed in a laptop. This will involve disassembling the laptop. Which are best practices for disassembling a laptop? Choose two answers.
Choices:

A - Hire an expert
B - Keep loose parts organized
C - Document and label cable and screw locations
D - Always remove the RAM and the hard drive
E - Be sure to have laptop placed on top of some type of cloth
F - Keep backup screws available in case some are lost while disassembling

A

B - Keep loose parts organized

C - Document and label cable and screw locations

55
Q

Identify the common printer symptoms which may be seen while troubleshooting. Choose five answers.
Choices:

A - Streaks 
B - Paper jam 
C - Faded prints 
D - Creased paper 
E - No connectivity 
F - Read/Write errors 
G - POST codes beeps
A 
A - Streaks 
B - Paper jam 
C - Faded prints 
D - Creased paper 
E - No connectivity
56
Q

A customer brings in a printer and says the paper is not feeding through the tray. Which should be checked?
Choices:

A - Toner
B - Fuser
C - Rollers
D - Memory

A

C - Rollers

57
Q

Bill is attempting to print a document and receives a low memory error. Which are two ways to troubleshoot this error?
Choices:

A - Add RAM to the PC
B - Add RAM to the printer
C - Adjust the dpi resolution
D - Compress the document

A

B - Add RAM to the printer

C - Adjust the dpi resolution

58
Q

A hardware technician is working on a printer that was brought in by a customer. After attempting to print several pages, it is noticed that the toner is not fused to the paper. Which is this a sign of?
Choices:

A - The toner needs to be replaced
B - The fuser needs to be replaced
C - The printheads need to be realigned
D - The incorrect type of paper is being used

A

B - The fuser needs to be replaced

59
Q

Ghost images usually appear when a printer has not been used for an extended period of time.

A - True
B - False

A

B - False

60
Q

Which is the most likely cause of color prints with the wrong color?
Choices:

A - Bad toner
B - Bad driver
C - Wrong paper
D - Ink cartridges are in the wrong slots

A

D - Ink cartridges are in the wrong slots

61
Q

A technician is working on a printer that is printing blank pages. Which are reasons a printer might print blank pages? Choose three answers.
Choices:

A - The printer may be out of toner
B - The printer driver needs to be updated
C - The printer may have a problem with the charging process
D - The toner may have been installed without removing the seal

A

A - The printer may be out of toner
C - The printer may have a problem with the charging process
D - The toner may have been installed without removing the seal

62
Q

Vertical lines on a print page could be either a scratched drum or a sign that the toner has become clogged.

A - True
B - False

A

A - True

63
Q

An office printer will not print nor is there any indicator light on the printer’s display. Which is the most likely cause of this issue?
Choices:

A - Backed up queue
B - Not enough memory
C - Driver needs to be updated
D - Printer is unplugged or turned off

A

D - Printer is unplugged or turned off

64
Q

Which would occur if a user lacked the appropriate printer permissions?
Choices:

A - Streaks
B - Error codes
C - Ghost images
D - Inability to install printer

A

D - Inability to install printer

65
Q

Ben is working on an inkjet printer and decides that it should be cleaned. Which tools are recommended? Choose three answers.
Choices:

A - Wet cloth 
B - Dry soft cloth 
C - Toner vacuum 
D - Compressed air 
E - Electromagnetic vacuum
A

B - Dry soft cloth
C - Toner vacuum
D - Compressed air

66
Q

Jacob has been trying to print a document but it will not print. Which should be attempted to avoid disrupting any other print jobs?
Choices:

A - Restart the print spooler
B - Change the device’s IP address
C - Disable then reconnect the printer to the network
D - Turn off printer, wait 30 seconds, and then turn it back on

A

A - Restart the print spooler

A+ 220-901 (5 decks)

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