E3123 - 2013 Avalon

Question 1

Fog lamps are standard on:

1. All trim levels
2. Touring and Premium
3. Premium and Limited
4. Touring and Limited

Answer 1

4. Touring and Limited

Question 2

Which feature is NOT standard on Avalon XLE Touring?

1. HID Headlamps
2. Side mirror memory
3. Fog lamps
4. Satellite radio roof antenna

Answer 2

1. HID Headlamps
   XXX2. Side mirror memory
   XXX3. Fog lamps
   XXX 4. Satellite radio roof antenna

Question 3

The primary purpose the aerodynamic design changes underneath the Avalon serve to:

1. Make the passenger cabin more quiet
2. Improve safety
3. Improve fuel efficiency
4. Protect the transmission from damage

Answer 3

3. Improve fuel efficiency

Question 4

How many different wheel designs are available on the 2013 Avalon?

1. Three
2. Four
3. One
4. Two

Answer 4

1. Three

XXX4. Two

Question 5

Which of the features is not a competitive advantage for Avalon over Buick LaCrosse?

1. Horsepower
2. Front and rear shoulder room
3. Fuel economy
4. Rear head room

Answer 5

1. Horsepower

Question 6

Which of the features is not a competitive advantage for Avalon over Chrysler 300?

1. Airbags
2. City fuel economy
3. Torque
4. Front seat leg room

Answer 6

3. Torque

xxx4. Front seat leg room

Question 7

Which statement is NOT true? Dynamic Radar Cruise Control

1. Maintains a pre-set distance by accelerating/decelerating automatically
2. Uses a radar sensor located behind the Toyota badge on the front grille
3. Can help reduce driver fatigue
4. Works only at highway speeds

Answer 7

4. Works only at highway speeds

Question 8

The new Avalon’s trunk space for V6 models is:

1. Reduced from 14.4 cubic feet to 13.9 cubic feet
2. Increased from 14.4 cubic feet to 16.0 cubic feet
3. Increased from 14.4 cubic feet to 16.6 cubic feet
4. Increased from 14.4 cubic feet to 15.0 cubic feet

Answer 8

2. Increased from 14.4 cubic feet to 16.0 cubic feet

Question 9

The new Avalon is more fun-to-drive due to:

1. Increased engine torque
2. Bigger wheels
3. Increased horsepower
4. Suspension and chassis changes

Answer 9

4. Suspension and chassis changes

Question 10

How much horsepower does the hybrid powerplant produce?

1. 178
2. 134
3. 200
4. 280

Answer 10

3. 200

Question 11

In what ways was structural rigidity improved?

1. New bracing and springs
2. New springs and aluminum body panels
3. Revised exterior design and suspension
4. Additional spot welds and new bracing

Answer 11

4. Additional spot welds and new bracing

Question 12

Which one is NOT a feature of the new Delivery App?

1. Allows customer to select which features to cover
2. Estimates the time it will take for the delivery
3. Can schedule service appointments
4. Sales Consultants can send service reminders via the app

Answer 12

3. Can schedule service appointments

xxx4. Sales Consultants can send service reminders via the app

Question 13

What are the “three E’s” that can help you make a powerful impact when delivering the new Avalon?

1. Excellent, Eventful and Engaging
2. Extraordinary, Expert and Eventful
3. Extraordinary, Excellent and Eventful
4. Engaging, Extraordinary and Eventful

Answer 13

4. Engaging, Extraordinary and Eventful
   XXX 1. Excellent, Eventful and Engaging.
   XXX 2. Extraordinary, Expert and Eventful
   XXX 3.Extraordinary, Excellent and Eventful

Question 14

The new Avalon is more luxurious than the 2012 with new standard features such as:

1. Heated front seats, eBin(TM) and ambient lighting
2. Ambient lighting, eBin(TM) and memory driver’s seat
3. Heated front seats, soft-touch interior panels and the eBin(TM)
4. Premium leather-trimmed seats, heated front seats and eBin(TM)

Answer 14

3. Heated front seats, soft-touch interior panels and the eBin(TM)

Question 15

Which statement is NOT true about the Blind-Spot Monitor?

1. It operates at 10 mph and above.
2. The side mirror indicator is solid when the turn signal is not on.
3. The side mirror indicator flashes when the turn signal is activated.
4. To activate the system each time, the driver must press the button on the dash.

Answer 15

4. To activate the system each time, the driver must press the button on the dash.

Question 16

2. Which feature is NOT standard on ALL Avalon hybrid models?
   
   1. Moonroof
   2. LED tail lights
   3. Fog lamps
   4. Heated power exterior mirrors

Answer 16

XXX 1. Moonroof

XXX2. LED tail lights

Question 17

3. Avalon’s new headlamps do NOT include:
   
   1. Daytime running lights
   2. Square glasses lenses
   3. Halogen low beam headlights
   4. Turn signal indicators

Answer 17

XXX 4. Turn signal indicators
XXX 2. Square glasses lenses
XXX3. Halogen low beam headlights

Question 18

Which feature is NOT standard on all Avalon’s steering wheel and column?

1. Paddle shifters
2. Cruise control
3. Audio and hands-free calling controls
4. MID control

Answer 18

1. Paddle shifters

Question 19

Avalon’s struts and shock absorbers have revised springs that primarily:

1. Increase ride comfort on bumpy roads
2. Improve fuel economy
3. Increase traction from a standstill to improve 0-60 mph times
4. Help maintain tire contact with the road when cornering

Answer 19

4. Help maintain tire contact with the road when cornering

XXX1. Increase ride comfort on bumpy roads

Question 20

What is one “fun-to-drive” feature that is NOT on all Avalon models?

1. Suspension changes
2. Sequential shift
3. Sport mode
4. Dynamic Rev Management

Answer 20

3. Sport mode

Question 21

Which feature is NOT part of the Whiplash-Injury Lessening (WIL) Front Seats?

1. Increased frame rigidity
2. Active front headrest
3. Increased seat back padding
4. Repositioning of seat back

Answer 21

2. Active front headrest
   XXX1. Increased frame rigidity
   XXX 3. Increased seat back padding
   XXX 4. Repositioning of seat back

Question 22

Which statement is not true? A Delivery Presentation:

1. Has a broader focus than a Selling Presentation
2. Should emphasize just a few key features
3. Does not emphasize the benefits of a feature
4. Focuses on the operation of features

Answer 22

2. Should emphasize just a few key features

Question 23

How many more trim levels does gas-powered Avalon have for 2013 than 2012?

1. Four
2. Five
3. Seven
4. Two

Answer 23

4. Two

Question 24

Which of the features is not a competitive advantage for Avalon over Hyundai Genesis?

1. Fuel economy
2. Rear Seat leg room
3. Active safety
4. Front seat leg room

Answer 24

4. Front seat leg room
   XXX 1. Fuel economy
   XXX2. Rear Seat leg room

Question 25

What is unique about the stitching on the steering wheel? 1. It's a contrasting color 2. It's similar stitching to the kind on a baseball 3. It's flat 4. It is stitched by machine

Answer 25

3. It's flat XXX 1. It's a contrasting color XXX 2. It's similar stitching to the kind on a baseball

Question 26

What two things does ECO Mode change to maximize fuel efficiency? 1. Changes shift patterns and decreases climate control air flow 2. Reduces throttle and decreases climate control air flow 3. Reduces throttle and changes shift patterns 4. Decreases climate control air flow and increases temperature

Answer 26

2. Reduces throttle and decreases climate control air flow

Question 27

How many airbags does 2013 Avalon have standard? 1. 8 2. 7 3. 9 4. 10

Answer 27

4. 10

Question 28

Which type of switches are new for the 2013 model year Avalon? 1. IntelliTouch (TM) Capacitive 2. Resistive 3. Mechanical 4. Rotary knobs

Answer 28

1. IntelliTouch (TM) Capacitive | XXX4. Rotary knobs

Question 29

Avalon beats the competition for low wind noise and interior quiet due to: 1. New sound absorption materials and interior upholstery 2. Acoustic glass, interior upholstery and exterior styling changes 3. Exterior styling changes and acoustic glass 4. Acoustic glass, sound absorption materials and exterior styling changes

Answer 29

4. Acoustic glass, sound absorption materials and exterior styling changes

Question 30

The 2013 Avalon's V6 engine has: 1. 286 horsepower and 284 foot-pounds of torque 2. 248 horsepower and 268 foot-pounds of torque 3. 284 horsepower and 286 foot-pounds of torque 4. 268 horsepower and 248 foot-pounds of torque

Answer 30

4. 268 horsepower and 248 foot-pounds of torque

Question 31

Fuel economy for the Avalon V6 is projected at: 1. 21 city / 30 hwy mpg 2. 21 city / 31 hwy mpg 3. 20 city / 29 hwy mpg 4. 20 city / 30 hwy mpg

Answer 31

2. 21 city / 31 hwy mpg | XXX 4. 20 city / 30 hwy mpg

Question 32

The three features of the Technology Package available on Limited models are: 1. Blind-Spot Monitoring, Dynamic Radar Cruise Control and Pre-Collision System 2. Automatic high-beam headlamps, Pre-Collision System, Dynamic Radar Cruise Control and Wireless Charging 3. Pre-Collision System, Multi-stage front passenger airbag and Blind Spot Monitoring 4. New bracing with ultra-high strength steel, Bind-Spot Monitoring and Dynamic Radar Cruise Control

Answer 32

2. Automatic high-beam headlamps, Pre-Collision System, Dynamic Radar Cruise Control and Wireless Charging

Question 33

Blind Spot Monitoring is standard on: 1. Touring and Limited 2. Hybrid 3. Premium and Touring 4. All models

Answer 33

XXX 2. Hybrid

Question 34

All Avalon models have exterior mirrors with standard: 1. Integrated turn signals 2. Power adjustments 3. Heat 4. All of the above

Answer 34

4. All of the above

Question 35

Which of the features is not a competitive advantage for Avalon over Nissan Maxima? 1. Rear seat leg room 2. Trunk space 3. Active safety 4. Front seat leg room

Answer 35

XXX 2. Trunk space | XXX 1. Rear seat leg room

Question 36

Intellitouch(TM) capacitive switches are used to operate the: 1. Some multimedia controls and all audio controls 2. Some audio controls and all climate controls 3. All climate controls and some multimedia controls 4. All multimedia controls and some climate controls

Answer 36

3. All climate controls and some multimedia controls

Question 37

The new Delivery App is designed for a consultative approach, meaning: 1. You can hand it over to the customer for their own exploration while you stand by to answer questions 2. It's a tool only for technology features such as Entune(TM) and Bluetooth 3. You can have the customer sign the delivery checklist in advance and let them review the app at their leisure at home 4. It's a tool for you to use with the customer during delivery

Answer 37

4. It's a tool for you to use with the customer during delivery

Question 38

To close the eBin(TM), the driver should: 1. Pull the tray close until it clicks 2. Push the tray forward and it will automatically glide closed 3. Pull the tray slightly and the glide mechanism will activate 4. Push the button next to the bin to activate the glide mechanism

Answer 38

2. Push the tray forward and it will automatically glide closed XXX 4. Push the button next to the bin to activate the glide mechanism

Question 39

Compared to the 2012 model, the 2013 Toyota Avalon is: 1. Shorter in length, but slightly wider 2. Shorter in height, and slightly narrower 3. Longer wheelbase, but shorter overall length 4. Same wheelbase, but wider

Answer 39

XXX 4. Same wheelbase, but wider

Question 40

Which statement is NOT true about the available wireless charging on the new eBin(TM)? 1. It is part of the Advance Technology Package on Limited models. 2. It works with all smart phones. 3. Depending on the battery power being consumed, it may not keep devices fully charged. 4. It can de-magnetize credit cards and some key FOBs.

Answer 40

XXX 2. It works with all smart phones.