English Final Flashcards
(92 cards)
1
Q
A
2
Q
To be on board
A
To be in with it
3
Q
Breakdown
A
Deconstruire
4
Q
Collapse
A
Efondre
5
Q
Concession
A
Abandon..??
6
Q
Constraint
A
Contrainte
7
Q
Convene
A
Fixer une réunion
8
Q
To crunch the numbers
A
To do the calculations
9
Q
Crunch time
A
Time to move
10
Q
Curtail
A
Limit
11
Q
Deadlock
A
Impasse
12
Q
To do list
A
What I have to do
13
Q
Encompass
A
Englober
14
Q
Exécution stage
A
When we do it
Put it into action
15
Q
Feasable
A
Faisable it is doable
16
Q
Foresight
A
To see in the future
17
Q
Gear towards
A
Axé vers
18
Q
Greedy
A
You want everything
19
Q
Highlight
A
Surligner / mettre de lavant
20
Q
In-house
A
Made by the company
21
Q
Implementation
A
Implementer
22
Q
Objectionable
A
I don’t like it
23
Q
Out source
A
Sous traiter
24
Q
Overhaul
A
To rework / to fix in a big way
25
Procurement
Approvisionnement
26
Run the numbers
Like crunching / faire des calculations
27
In the same boat
Dans le même bateau
28
Stumbling block
Something in the way / obstacle
29
Think outside the box
Pensé hors de la boite / être créatif
30
Timing
..??
31
Turnover
Roulement d’employés
32
Touch base
What did I miss / bring me up to speed
33
To work something out
De trouver une solution / une entente
34
Customer expectation
What people think should happen and how they should be treated in relation to customer service
35
Customer service
What an organization does in order to meet customers expectations and generate customer satisfaction
36
Service parternership
States the extent and limits of customer service offered by an organization
37
Risk assessment
Identifying all the risks which may exist and evaluating them for seriousness and the likelihood an incident
38
Customer transaction
When the customer and service deliver exchange info product or service
39
Pleasent
Causing a feeling of happiness or pleasure
40
Queue
Line of people
41
Customer experience
What a customer remembers about the customer service they received
42
Internal customer
Person in the same org as the service provider
43
Moment of truth
During the customer service procedure there may be serversl points when the customer awareness of customer service quality is particularly high
44
Added value
Over and above the basic services
45
Customer service procedures
Routines and detailed steps used to deliver its customer service
46
Problem
A question raised for inquiry consideration or solution
47
Service deliverer
A person in an organization perceived by customers as giving the customer service
48
Complaint
A statement that you are unhappy or not satisfied with something
49
External customer
A customer from outside the company that provides a service or product
50
Continuons improuvment
Improving customer service in order to stay ahead of competitors
51
Code of practice
Gruide employés on how they should conduct business
52
Mission statement
A brief statement of the main purpose of an organization
53
Customer relationship
A bond formed due to the overcome of individual customers services transactions
54
DAS
Déduction at source
55
CPP
Canada pension plan
56
RRQ
Régime des rentes du Québec
57
EI
Employment insurance
58
Voide chèque
Specimen cheque
59
Pension plan
Rentes
60
Opt out
Take the option out
61
Coverage
What the insurance pays for
62
Mandatory
Have to do it
63
Premium
Primes
64
Seniority
Ancienneté
65
Anniversary
Date that something happened
66
Rétroactive
Rétroactif
67
Récurrent
Always comes back
68
One time only
Une seule fois
69
Paid leave
Absence payer
70
Fortnight
Fourteen days (2 weeks)
71
Acknowledge
Réalisé
72
Ambiguous
Ambiguë
73
Arbitration
Arbitron
74
Bargain
Deal
75
Behind closed doors
En secret
76
Breach of contract
Bris de contrat
77
Collective agreement
Convention collective
78
To comply
Se plier aux regles
79
Concession
When you give something
80
Bottom line
The main thing
81
Consensus
Compromis everyone agrees but not all happy
82
To compute
Opposer
83
To be entitled to
Se penser meilleur
84
To give in
Céder
85
Fluctuation
Up and down
86
To haggle
When you bargan back and forth
87
Leverage
Levier
88
To miss lead
Induire en erreur
89
Recurring
Happens again and again
90
To strive towards
To try and get something
91
Trade off
Echange
92
To yield
Céder
