Exam 3 - Chapters 10 - 14 Flashcards Preview

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Flashcards in Exam 3 - Chapters 10 - 14 Deck (48):
1

Companies invest a great deal to hire, train, and keep the best and brightest employees in an attempt to gain _____ _____ by employing more human resources.

Competitive advantage

2

The final stage in the human resources _____ _____ is evaluating the activities conducted ensure that they are producing the desired result.

Planning process

3

A job description and and job specification are included in a _____ _____.

Job analysis

4

The development of a pool of applicants for jobs in an organization is called _____.

Recruitment

5

A company recruits _____ _____ _____ because of their extensive training and discipline.
Aka: External recruiting

Former military personnel

6

The process of helping people who have been dismissed from the company and gain employment elsewhere is called _____.

Outplacement

7

What is one of the concerns of human resource managers?

Managing employee layoff

8

The _____ _____ should be conducted by the immediate superior.

Termination interview

9

Training usually starts without a _____ _____.

Needs assessment

10

The underlying goal of managing _____ is to understand and value employee differences

Diversity

11

Behaviors such as persistent or pervasive displays of pornography, lewd or suggestive remarks, and demeaning taunts or jokes tend to cause a _____ _____.

Hostile environment
(AKA: Sexual harassment)

12

A shift in _____ _____ toward personal time, quality of life, self-fulfillment, and family is occurring among both women and men.

Worker values

13

According to the _____ _____ _____ Act, a disability is best defined as a physical or mental impairment that substantially limits a major life activity.

Americans with Disabilities

14

A _____ _____ plan is an example of attempts made by employers to retain older workers.

Phased retirement

15

_____ _____ diversity promotes creativity and innovation because people with different backgrounds hold different perspectives on issues.

Work team

16

_____ refers to how tightly knit the group is and the degree to which group members perceive, interpret, and act on their environment in similar or mutually agreed-upon ways.

Cohesiveness

17

When individuals' interests, values, and cultures act as filters to distort, block, or select what they see and interpret they tend to _____ their different colleagues.

Stereotype

18

What are the five ways organizations can cultivate a diverse workforce?

1.) Securing top management's leadership and commitment
2.) Assessing the organization's progress toward goals
3.) Attracting employees
4.) Training employees in diversity
5.) Retaining employees

19

Retaining good workers of all ethnicities will become increasingly important as replacing qualified and experienced workers becomes more _____.

Costly

20

A mental image of a possible and desirable future state of organization is called a _____.

Vision

21

That a person can develop a vision for any task is true of _____ _____.

Organizational visions

22

The behavior that provides guidance, support, and corrective feedback for day-to-day activities is called _____ _____.

Supervisory leadership

23

_____ _____ is held by a manager who has control over the size of an employee's raise.

Reward power

24

As an identified leadership trait, _____ _____ suggests that great leaders want to lead

Leadership motivation

25

As a leadership trait, _____-_____ is most likely to allow a leader to overcome obstacles.

Self-confidence

26

Actions taken to ensure the satisfaction of group members develop and maintain harmonious work relationships and preserve the social stability of the group is called _____ _____ _____.

Group maitenance behavior

27

The theory that highlights the importance of leader behaviors not just toward the group as a whole but toward individuals on a personal basis is called _____-_____ _____.

Leader-member Exchange (LMX) theory

28

According to leader behavior research findings at Ohio State and Michigan, the ideal leader is both _____ and _____ oriented.

Performance ; maintenance

29

Advocating one-best-way style of leadership is a drawback of _____ _____.

Grid training

30

Effort, performance, and outcome is the correct order of events, according to the _____ theory.

Expectancy

31

A conception of human needs into a hierarchy of five major types, that people satisfy in a specific order is called _____ _____ _____.

Maslow's need hierarchy

32

A difference between Maslow's need hierarchy and Alferder's ERG theory is that Maslow's needs theory has _____ _____, while Alferder's ERG theory aims at understanding people's needs at work.

General applicability

33

According to _____'s research, the need for achievements is important to most American managers.

McClelland's

34

_____ _____ involves restructuring a job to make it more rewarding and motivating.

Job enrichment

35

The psychological state the Hackman and Oldham model links with the core job dimensions still variety, task identity, and task significances known as "_____ _____ of the _____."

Experienced meaningfulness of the work

36

According to Hackman and Oldham's model of job design, the degree to which a job provides independence and discretion in making decisions refers to _____.

Autonomy

37

The degree to which individuals want personal and psychological development is called _____ _____.

Growth need

38

According to a theory regarding performance-related beliefs, the effort-to-performances link is called _____.

Expectancy
(#32)

39

_____ _____ are a way that teams can contribute to an organization.

Productivity gains

40

_____ _____ face challenges such as building trust, cohesion, team identity, and over coming team member isolation.

Virtual teams

41

Holding _____ _____ _____ should be done by a team leader while leading a virtual team.

Virtual reward ceremonies

42

_____-_____ teams have the most freedom in making decisions about the execution of tasks and about the team itself.

Self-designing

43

A real team differs from a _____ _____ in terms of the achievement of significant performance imporvements.

Working group

44

The benefits of teams are reduced when they are not _____.

Empowered.

45

Team members remaining committed to working together again is one of the three criteria that defines _____ _____.

Team effectiveness

46

_____ _____ keep the team moving toward achieving its objectives.

Task specialists

47

The highest group performance occurs when a highly cohesive group has _____ _____ _____.

High performance norms

48

_____ throughout an organization improves when lateral relationships are well-managed.

Coordination