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Flashcards in Facilitate Groups Deck (38)
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1

what does it mean to facilitate a group

-process of assisting an individual or group to learn something new,
- enable them to do a certain task or make it easier.
- As a facilitator need to guide group to work together in an easy, collaborative and effective way

2

elements that influence the way the group work
GTBGDP

-group size
- time available
- background of the participants
- group dynamics
- desired outcomes of the group
- potential barriers to achievement

3

5 stages of group development

forming, storming, norming, performing and adjourning

4

group development-forming

initial stage of group formation, group begins to form relationship + element of trust

5

group development-storming

when group begins to establish clear group structure and group goals. Is where opinions and discussion are put forward often where conflict can arise

6

group development-norming

when group enters a stage of normal operation and have resolved any conflict. Group aware of expectations and each group members role

7

group development-performing

group focussed on task and no longer organisation of group and how it will operate

8

group development-adjourning

final stage of group formation, task completed and process of disbanding and members prepare to move on to new groups

9

establish activity goals

-establishing goals ensures the group has a focus and something to work towards as well as something to use when evaluating success.
-Should use SMART technique.
-Also establish both group and individual goals. These co-exist but group goals sae for everyone whereas individual differ

10

task allocation and mentoring

two major factors that affect whether a group reaches optimal performance

11

task allocation

-when allocating tasks important to consider each individuals strengths,
-consider size of everybody's workload and try to make as fair as possible and equal among group members as it has potential to cause conflict and resentment amongst group members.
-Use BALM method when allocating tasks

12

SMART technique

..

13

BALM technique

B- breakdown objectives
A-analyse and list the compentinces required for each task
L-list each of the abilities and skills of each member
M-match individuals based on their abilities

14

mentoring

is about transferring knowledge through explanation and demonstration in the workplace

15

benefits of mentoring for mentees

> learning new skills
> enhancing skills
> developing confidence
> increases motivation levels and job satisfaction

16

benefits of mentoring for mentors

> developing coaching and instructing skills
> improving leadership skills
> self satisfaction in helping someone
> potentially learning something new from perspective of mentee

17

benefits of mentoring for organisations

> cost effective way of training new staff
> creates an environment that fosters professional growth
> developing potential leaders
> increasing skills amongst staff which can increase productivity

18

Group dynamics

a group needs to be able to share information, open communication, give constructive feedback, work cooperatively and be committed to task at hand. Group dynamics may include:
- decision making
- respect
- conflict resolution
- communication
- trust
- safety

19

decision making

-listen to all group members ideas, suggestions and points of view as everybody has something unique to offer.
- Then list all relevant choices, identify consequences and likelihood of each consequence occurring.

20

respect

respect allow you to feel included and valued and gives individuals sense of acceptance and belonging. You should model respect through:
- being polite and kind
- supportive and encouraging
- listen to others opinions
- provide feedback in respectful manner
- thanking and praising others
- use positive body language

21

conflict resolution strategies
SWFCCP

smoothing, withdraws, forcing, confrontation, compromise and problem solving

22

smoothing

areas of agreement emphasised and areas of disagreement downplayed.

23

withdrawal

conflict is postponed or avoided. Seen as a temporary solution as conflict has not been dealt with

24

forcing

one party goes all out to win and ignores needs and concerns of others. Results in a win-lose situation

25

confrontation

conflicting parties meet face-to-face and work together to reach an agreement that satisfies both parties concerns

26

compromise

each party needs to 'give-and-take' finding solutions that bring some degree of satisfaction to both parties- a mid way between two extremes

27

problem solving

the act of defining a problem, determine the cause of the problem, identifying, prioritising and selecting alternatives for a solution and implementing solution. Approach in three ways- compromise, majority vote or arbitration

28

communication

not just about what you say but how you say it, about being a good listener and displaying positive body language. To be effective communicator should:
- always be attentive and listen carefully
- clarify information
- take your time
- aware of non verbal cues
- avoid information overload

29

trust

facilitator begin to build trust through collaborative activities and icebreaker. Trust can be established and maintained through:
- open and honest communication
- commitment to group goals
- showing competency and ability to complete tasks
- collaborating with others without desiring credit
- follow through on claims

30

safety

group members need to fell both physically and emotionally safe to work at their best. TO help should conduct risk assessment, communicate importance of respect and enforce rule to ensure emotional safety and welfare of participant uphold and highlight unacceptable behaviour and create an appropriate consequence