FFFS Chapter 3 - The Communications Center Flashcards Preview

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Flashcards in FFFS Chapter 3 - The Communications Center Deck (19):
1

Communications Center

-Central processing point for all information relating to an emergency incident.
-Connects and controls all of department's communication's systems.

2

Stand Alone Com Center

Serve single agency

3

Regional Com Center

Works with several fire departments, sometimes all in a county or redion.

4

Co-located Com Center

Co-located with other public safety agencies, including law enforcement and separate EMS providers.

5

Integrated

All employees cross-trained to receive calls/dispatch any type of emergency incident

6

Telecommunicator Duties

-Perform multiple tasks effectively
-Communicate effectively to obtain critical information even when caller is highly stressed.
-Operate all systems and equipment in comm. center
-Understand/follow fire department's operational procedures.
-Determine location of emergency
-Determine nature of situation

7

Communications Facility Requirements

-Well protected against natural threats.
-NFPA 1221 requires backup systems for all critical equipment in a comm. center.

8

Communications Center Equipment

-Two-way radio system(s)
-Recording devices to record phone calls/radio traffic
-Backup electrical generators

9

CAD (Computer Aided Dispatch)

-Shortens time it takes for telecommunicator to receive and dispatch calls.
-Some utilize GPS devices in department vehicles.
-Some transmit dispatch info to mobile data terminals.
-Provide immediate access to info such as preincident plans and haz. materials lists.

10

Voice Recorder vs. Activity Log

-Voice recorder=audio
-Activity log=written/computer

11

Reasons for records/logs

-Defend department actions
-Demonstrate organization is ethical
-Review incident

12

Call Response and Dispatch

CAD must verify address and determine which units to send to scene.

13

Generally accepted time from call to comm. center to dispatched units

1 minute or less

14

Comm Center Basic Functions

-Receiving calls/dispatching units
-Supporting operations of fire department units
-Coordinating fire department operations with other agencies
-Keeping track of the status of each fire department unit
-Monitoring level of coverage/managing deployment of available units
-Notifying designated individuals and agencies of particular events and situations
-Maintaining records of all emergency-related activities
-Maintaning information required for dispatch purposes

15

Receiving and Dispatching Emergency Calls

1. Call receipt
2. Location validation
3. Classification and prioritization
4. Unit selection
5. Dispatch

16

ANI/ALI

-Automatic number identification
-Automatic location identification

17

Radio Systems

-Link comm. center and individual units
-Link units at incident scene

18

Simplex Channel vs. Duplex Channel

-Simplex transmits and receives radio to radio.
-Duplex used with repeater systems

19

AFD Band

Trunked 800 Mhz band