Flashcards in FFFS Chapter 3 - The Communications Center Deck (19):
-Central processing point for all information relating to an emergency incident.
-Connects and controls all of department's communication's systems.
Stand Alone Com Center
Serve single agency
Regional Com Center
Works with several fire departments, sometimes all in a county or redion.
Co-located Com Center
Co-located with other public safety agencies, including law enforcement and separate EMS providers.
All employees cross-trained to receive calls/dispatch any type of emergency incident
-Perform multiple tasks effectively
-Communicate effectively to obtain critical information even when caller is highly stressed.
-Operate all systems and equipment in comm. center
-Understand/follow fire department's operational procedures.
-Determine location of emergency
-Determine nature of situation
Communications Facility Requirements
-Well protected against natural threats.
-NFPA 1221 requires backup systems for all critical equipment in a comm. center.
Communications Center Equipment
-Two-way radio system(s)
-Recording devices to record phone calls/radio traffic
-Backup electrical generators
CAD (Computer Aided Dispatch)
-Shortens time it takes for telecommunicator to receive and dispatch calls.
-Some utilize GPS devices in department vehicles.
-Some transmit dispatch info to mobile data terminals.
-Provide immediate access to info such as preincident plans and haz. materials lists.
Voice Recorder vs. Activity Log
Reasons for records/logs
-Defend department actions
-Demonstrate organization is ethical
Call Response and Dispatch
CAD must verify address and determine which units to send to scene.
Generally accepted time from call to comm. center to dispatched units
1 minute or less
Comm Center Basic Functions
-Receiving calls/dispatching units
-Supporting operations of fire department units
-Coordinating fire department operations with other agencies
-Keeping track of the status of each fire department unit
-Monitoring level of coverage/managing deployment of available units
-Notifying designated individuals and agencies of particular events and situations
-Maintaining records of all emergency-related activities
-Maintaning information required for dispatch purposes
Receiving and Dispatching Emergency Calls
1. Call receipt
2. Location validation
3. Classification and prioritization
4. Unit selection
-Automatic number identification
-Automatic location identification
-Link comm. center and individual units
-Link units at incident scene
Simplex Channel vs. Duplex Channel
-Simplex transmits and receives radio to radio.
-Duplex used with repeater systems