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Flashcards in Final Deck (64)
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1
Q

Recreation is defined as:

A

refreshment of strength and spirit

2
Q

There is a direct relationship between recreation and:

A

wellness

3
Q

In 1916, which of the following organizations was founded to conserve park resources and to provide for their use by the public?

A

National Park Service

4
Q

The first metropolitan park system was established in:

A

Boston in 1892

5
Q

The most visited U.S. National Park is:

A

Great Smokey Mountains

6
Q

Typical theme parks are Opryland and Disneyland, areas set aside just for:

A

fun, rides, and recreation for families

7
Q

Which destination attraction is known for its success in adapting movies into thrill rides?

A

Universal Studios

8
Q

Which company originally opened its theme park for employees to relax and have fun when they were not on the job?

A

Hershey’s

9
Q

Which parks create the atmosphere of another place and time?

A

Theme parks

10
Q

Places where members gather for social, recreational, professional, or fraternal reasons are called:

A

private clubs

11
Q

Which of the following is the primary difference between club management and hotel management?

A

Club members feel more ownership of the property than hotel guests.

12
Q

The ”house” sets the odds on casino games to ensure a profit over a period of time. This is the:

A

The house edge

13
Q

The total amount wagered in gambling is called:

A

the handle

14
Q

Offering free goods and services to casino patrons in return for their business is called:

A

comps

15
Q

Casinos track patron play (gambling) through the use of:

A

loyalty programs

16
Q

A horse track that also has slot machines:

A

racino

17
Q

The fastest growing sector of casino gaming in the world is:

A

Asia

18
Q

The first modern casino resort opened in 1941 on the Las Vegas strip was the:

A

El Rancho Vegas

19
Q

_______ has become the highest grossing casino market in the world.

A

Macau

20
Q

Stand-alone casinos are usually small and are often called:

A

slot parlors

21
Q

The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision.

A

Cabazon

22
Q

In a Las Vegas style casino resort the main difference between the blackjack tables and the poker tables is:

A

In poker the players bet against each other and the house keeps a portion of each pot

23
Q

What are the five initial career tracks in the gaming industry?

A

Entertainment operations, Retail operations, Casino operations, Food & Beverage operations and Hotel operations

24
Q

In the Danny Meyer interview video stock analyst Jim Cramer discussed Danny Meyer’s stock picking tool he calls the:

A

Hospitality Index

25
Q

In the video Danny Meyer describes his restaurant company’s need to satisfy three important stakeholders, the investors first followed by the community second and the customers third.

A

False

26
Q

In the video Danny Meyer used a fly-fishing analogy called ______________________________ to explain how staff members can listen to their customers in order to learn more about their needs.

A

Turning over the stones

27
Q

What is the primary outcome of the responsibilities of a convention and visitors bureau?

A

Generate and increase revenues of a city

28
Q

A FAM trip is:

A

a trip to do a site inspection for an event and to get to know the area

29
Q

A service organization within the visitor industry that offers a host of programs and services to meet clients’ needs is a:

A

Destination Management Company

30
Q

Attendee registration, exhibit space rentals, and sponsorship are all sources of:

A

revenue

31
Q

The combination of a meeting and an exposition is called a:

A

convention

32
Q

A person who contracts out services to (or work for) associations and corporations and plans meetings down to the last detail is a:

A

meeting planner

33
Q

Individuals responsible for providing all of the services needed to run the facilities for a trade show are known as:

A

service contractors

34
Q

A lecture and a dialogue that allow participants to share experiences in a particular field is known as a:

A

seminar

35
Q

Which type of meeting room setup is generally intended for a large audience that does not need to make a lot of notes or refer to documents?

A

theatre style

36
Q

Which type of meeting room setup is for small numbers of people, with the meeting taking place around one, block rectangular table?

A

boardroom

37
Q

Large facilities where meetings and expositions are held, usually in city centers, are called:

A

convention centers

38
Q

An industry group that is generally a public relations organization founded by and funded by a corporation that operates in a specific industry is a:

A

trade association

39
Q

Before a meeting planner can start planning a meeting, a _____________ is done to determine the purpose and desired outcome of a meeting.

A

needs analysis

40
Q

The payment exchanged for the promise(s) stated in a contract is called the:

A

consideration

41
Q

Which of the stages of event management is the time for asking questions about a potential event?

A

research stage

42
Q

Which of the stages of event management is the time for freedom in creativity and implementation of new ideas that support the objectives of the special event?

A

design stage

43
Q

According to the Event Solutions Black Book, what is the most popular site for holding events?

A

Hotel/resort

44
Q

Which type of event would include annual meeting, sales meeting, workshop, training meeting, or awards ceremony

A

corporate event

45
Q

Which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event?

A

Charity or fundraising event

46
Q

Opening ceremonies, halftime, and postgame shows would be part of what kind of special event?

A

sporting event

47
Q

Which of the following event management skills would be characterized by the process by which a meeting planner and supplier reach an agreement on the terms and conditions that will govern their relationship?

A

Negotiating skills

48
Q

Which of the event management skills aids in completing projects on time and within budget, where parts of an event can be managed as separate components?

A

project management skills

49
Q

A special event consultant should have:

A

climbed the “experience ladder”

50
Q

An event such as the Olympics requires _________ to provide money or in-kind contributions and receive recognition in return.

A

sponsors

51
Q

________________ provide(s) training, certification, networking, and assistance with business plans and other consulting services for their members.

A

professional associations

52
Q

Some of the important characteristics for good leadership are

A

integrity, judgment, and dependability

53
Q

Leadership can be identified as

A

showing transactional or transformational traits

54
Q

________ leadership involves charisma, individual consideration, and intellectual stimulation.

A

transformational

55
Q

_____________ is the set of moral principles and values that people use to answer questions about right and wrong.

A

ethics

56
Q

Management is defined as

A

the process of coordinating work activities

57
Q

________ manage the work of line employees.

A

frontline managers

58
Q

Efficiency and effectiveness are most important for

A

management to have good results

59
Q

Long-range strategic goals are typically determined by

A

top-management

60
Q

Setting standards and comparing actual performance to the standard is known as

A

controlling

61
Q

Managers with ________ skills have the ability to communicate with a wide range of employees.

A

interpersonal

62
Q

Managers who start their careers on the front line and work their way up must have the ________ skills they acquired along the way.

A

technical

63
Q

In the John Maxwell presentation on the 5 levels of leadership he states that at the first level people follow
because they have to due to the ___________ given to by your position.

A

rights

64
Q

In John Maxwell’s People Development Level (#4) the key to developing people is:

A

Training and developing someone and having them be able to train someone them self