Fire Officer Edition 3 Chapter 4 Flashcards
(98 cards)
A fire of us are must be able to
Process several types of information to supervise and support the fire company member effectively
When does successful communication occur
When two people can exchange information develop mutual understanding
What are the five components of the communication cycle
Message, Cindy, medium, receiver, feedback
To improve your listening skills you must
Don’t assume, don’t interrupt, try understand and you, do not react quickly
What is directed questioning good for
Keep a conversation without it
If I officer needs to have an up-to-date information on the fire departments
Standard operating guys, policies, practices
Fire officers need to keep the superior officers in formed on the progress towards
Goals and projects potential controversial issues
fire fighter attitude
and Moral
Environmental noise can be counteracted by
Avoiding a power struggle, communicating clearly in firmly, carefully choosing words, confirming that the receiver understands the message, providing consistent and appropriate detailed messages
The direct approach to emergency communications entails what
Asking precise questions, providing timely and accurate information, giving clear in specific orders
Performance goal should be the same and communicated just as effectively reporting a minor incident as when
Communicating under intense stress
Following the unseen size up the fire officer shit provide
What you have, states what you were doing, provide direction for other units that will be arriving
To create a useful reported that they officer misunderstand the specific information that is needed and provide
Factual manner that is easily interpreted
What is the most common form of reporting
Verbal communication
How was verbal communication done
From one to another, either face-to-face or via telephone or radio. To be effective the transfer of information must be clear and concise using terminology that is appropriate for the receiver
What are the three ways written reports vary
Purpose, formality, and frequency.
What are examples of written reports
Company journals, morning Reports to Administrative fire officer, monthly activity in training reports, an incident reports
What are the appropriate formats have written reports
Internal memos that can be 1 to 2 pages including photographs, charts, diagrams, and other supporting information
For parts of a verbal presentation
Introduction to get the readers attention, interest statement, Report details, and the action audience should take
What allows a fire department to reach a large audience with virtually no cost
News release
How’s should news release to be structured
Effectively promote a public education message, draw attention to the communities rest problems, announce a new program by the opening of a new facility, simply develop good public relations
How does social media differ from traditional or corporate media
Quality, reach, frequency, he said 30, idiocy, accuracy, liability, permanence
What shapes the development of social media practices
Technology, court decisions, high profile incidents
What can create a significant rest of the department
Video recordings. Posting videos on social media can interfere with an arson investigation illegally identifying a medical patient, or expose a crime victim
What does an effective social media platform do
Empower citizens to share information for government, first responders, media, and one another, there bye complementing messages transmitted by radio broadcast TV printed notices and ham radio network
