Funeral Directing: Professional Expectations Flashcards Preview

MOR 260: National Board Exam Review > Funeral Directing: Professional Expectations > Flashcards

Flashcards in Funeral Directing: Professional Expectations Deck (43):
1

Professional expectations of funeral directing

* Funeral procedures
* Arrangement conference
* Pre-need
* Documentation
* Direct the funeral
* Post funeral follow-up
* Religious funeral customs
* Fraternal and military groups
* Shipping of human remains
* Cremation
* Alternative disposition methods

2

Professional expectations of funeral procedures

* Notification of death
* Use of telephone
* Information to be obtained during the notification of death (first call)
* Transfer of remains
* Counsel the family regarding

3

Professional expectations of use of telephone

* Answering voice
* Diction
* Pronunciation
* Volume
* Closing

4

Professional expectations of the first call

* Information for transfer of remains
* Name, age, and description of deceased
* Location and directions
* Relationship or authority of person calling
* Physician
* Method of disposition
* Permission to embalm
* Assure the body is released

5

Professional expectations of the transfer of remains

* Transfer vehicle
* Staffing needs
* Transfer equipment
* Appearance of personnel
* General transfer procedures from an institution and a residence

6

Professional expectations of counseling the family

* Permission to embalm
* Be prepared to present GPL
* Arrangement conference information and set time

7

Professional expectations of the arrangement conference

* Coordinate wishes of family
* Items included
* Obtain information
* Discuss government benefits / programs
* Discuss details necessary to meet the funeral needs
* Signature on applicable release and disclosure forms by spouse, next of kin or person in charge

8

Professional expectations of coordinating wishes of the family

* Religious requirements
* Legal requirements
* Local customs
* Event planning

9

Professional expectations of items included in the arrangement conference

* Required price lists
* Funeral details
* Consultation with the officiant regarding date and time of service
* Pallbearers
* Financial arrangements
* Flowers
* Contributions
* Merchandise
* Visitation
* Service
* Method of disposition
* Reception

10

Professional expectations of information obtained in the arrangement conference

* Death certificate
* Death notice / obituary
* Burial-transit permit

11

Professional expectations of discussing government benefits / programs

* Social security
* Railroad retirement
* VA benefits
* VA cemeteries
* Welfare / public assistance

12

Professional expectations of discussing details necessary to meet the funeral needs

* Types of services
* Merchandise
* Receptions
* Additional services offered

13

Professional expectations of pre-need

* Types
* Reasons
* Types of contracts
* Arrangement conference for pre-funded / pre-planned funerals

14

Professional expectations of pre-need

* Types
* Reasons
* Types of contracts
* Arrangement conference for pre-funded / pre-planned funerals
* Alterations to pre-funded contracts
* Wishes of deceased versus the wishes of the funeral planner
* Types of funding for pre-funded arrangements

15

Professional expectations of types of pre-need

* Pre-planned
* Pre-funded

16

Professional expectations of reasons of pre-need

* Personal wishes
* Informed decisions
* Relieve survivors
* Reduction of assets for Medicaid eligibility

17

Professional expectations of types of pre-need contracts

* Revocable
* Irrevocable
* Guaranteed
* Non-guaranteed

18

Professional expectations of the arrangement conference for pre-funded / pre-planned funerals

* Location
* Service and merchandise
* State and federal regulations
* FTC Funeral Rule

19

Professional expectations of alterations to pre-funded contracts

* Affects on guaranteed contracts
* Alterations that may void the contract
* Unavailability of services and / or merchandise

20

Professional expectations of the wishes of deceased versus the wishes of the funeral planner

* Legal effect of pre-funded and pre-planned contracts
* Rights and duties of next of kin
* Third party beneficiary contracts

21

Professional expectations of the types of funding for pre-funded arrangements

* Individual and master trust accounts
* Insurance
* Savings / passbook accounts

22

Professional expectations of documentation

* Reason / rationale
* Communication
* Professional liability

23

Professional expectations of reason / rationale

* Legal issues
* Regulatory compliance
* Archival

24

Professional expectations of professional liability

* Business
* Personal
* Technical

25

Professional expectations of directing the funeral

* Pre-service details
* Organize place of service
* Inspect and prepare viewing / visitation area
* Receiving visitors
* Attending to funeral details
* Committal / reception

26

Professional expectations of pre-service details

* Preparation of body after embalming
* Coordinate details with clergy / officiant
* Funeral home staff
* Cemetery / crematory
* Fraternal / military organizations
* Speakers
* Musicians

27

Professional expectations of organizing the place of service

* Funeral home
* Church
* Other facility

28

Professional expectations of inspecting and preparing the viewing / visitation area

* Placement of casket
* Arrange floral pieces
* Background music
* Register book

29

Professional expectations of receiving visitors

Significance and characteristics of staff

30

Professional expectations of attending to funeral details

* Family wishes
* Religious and custom expectations
* Park cars / arrange procession
* Seating arrangements
* Instructions to casketbearers
* Dismissal

31

Professional expectations of religious funeral customs

* Orthodox, Reform, and Conservative Jewish
* Islamic
* Orthodox Church
* Roman Catholic
* Protestant
* Mormons
* Christian Science
* Buddhist
* Jehovah's Witness
* Hindu

32

Professional expectations of fraternal and military groups

* Fraternal organizations
* Veterans organizations
* Military honors
* Active military personnel

33

Professional expectations of fraternal organizations

* Nature of service
* Location
* Coordinate details

34

Professional expectations of military honors

* Eligibility
* Branch of service
* Complete funeral detail

35

Professional expectations of active military personnel

* Military escort
* Expense reimbursement

36

Professional expectations of active military personnel

* Military escort
* Expense reimbursement

37

Professional expectations of shipping of human remains

* Intrastate and interstate
* International shipments

38

Professional expectations of intrastate and interstate shipping of human remains

* Forwarding and receiving remains
* Preparation of body for transport
* Shipping containers
* Necessary paperwork
* TSA requirements

39

Professional expectations of international shipments of human remains

* Coordinate with Consulate
* Affidavit of "no contagious disease"
* embalming certificate
* Apostille
* Fees

40

Professional expectations of cremation

* Arranging for cremation
* Arranging for disposition of cremated remains

41

Professional expectations of arranging for cremation

* Considerations
* Required forms containers

42

Professional expectations of arranging for disposition of cremated remains

* Legal restrictions
* Local customs
* Methods

43

Professional expectations of alternative disposition methods

* "Green" burial
* Cryonics
* Other

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