General Order 300-27 Standards of Productivity Flashcards Preview

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What is the Policy of General Order 300-27 Standards of Productivity?

This policy provides guidance to patrol officers and their supervisors in establishing standards of productivity.

Such standards provide patrol officers with an understanding of what is expected of them on a daily


Who shall understand what activities they should expect to see from their officers every day and what factors should be taken into consideration
when each officer is evaluated.

Patrol supervisors


The activities listed in this policy and the
standards of productivity established for
these activities

are not simply a set of numbers
that officers are expected to attain at
some point during their shift.

The activities and standards serve as a representation of the duties and responsibilities of patrol officers
throughout the entire course of their
tour of duty.


Arrest Activity

Citations or arrests for traffic or City ordinance violations, or arrests for misdemeanors or felonies.

This definition also includes persons incarcerated on authorized holds for which no charges are filed.



District, beat, shift, and days off.


Call Activity.

Primary calls, secondary calls, self-initiated activity, court attendance, and special assignments.


Leave of Absence.

Scheduled and unscheduled
leave, paid time off (PTO), personal
fitness and training time (PFT), exempt
time credit (ETC), accumulated
overtime (AOT), and all other forms of

Under no circumstances shall Family
Medical Leave (FMLA), injured on duty
(100), or approved funeral leave be considered
as a negative factor when an officer's
productivity is evaluated.


Report Activity.

Incident reports, supplements, and crash reports.


Who shall ensure that a work assessment is conducted for their division regarding the following categories:
call activity, arrest activity, report activity,
and leaves of absence.



Standards of productivity shall be developed
based upon the average of each of
the above listed categories over the last

30 calendar days


These standards shall be posted

in prominent locations easily accessible to patrol officers where they report for duty.

This includes police stations, storefronts, or other
similar locations (hereinafter referred to collectively
as stations).


The standards of productivity shall be updated

and posted each month.


The standards shall remain posted at all times until

replaced by updated standards.


Who shall ensure the monthly standards
of productivity are properly posted.

Who shall ensure each subordinate
has reviewed and understands the standards.




are expected to monitor then daily activities of subordinates with particular attention given to standards of productivity.

Supervisors shall not merely ensure that
the standards are met but shall review the
activities to ensure officers are accountable
for their entire shift.



shall consider it a violation of this policy, and possibly
other policies, if subordinates meet the standards of productivity within the first few hours of their shift, but fail to provide any evidence or documentation of activities for the remaining hours of the shift.


The standards of productivity are but one
area that each supervisor is expected to
monitor and review with each subordinate.
Other areas include, but are not limited to:

A. Quality of work
B. Quality of investigations/reports
C. Scene initiative
D. Procedural knowledge
E. Safety/driving habits
F. Cooperation with coworkers
G. Cooperation with supervisors
H. Interaction with citizens/suspects
I. Judgment
J. Personal appearance and grooming


Who shall complete a full day's work for a full day's pay.



To assist officers in completing that responsibility, standards of productivity shall

be posted at officers' stations.

Each officer is expected to become knowledgeable regarding these standards.


Officers are expected to not simply meet
these standards on a daily basis but

to ensure that each hour of their shift is accounted
for, and that their job duties and responsibilities are completed throughout the entire shift.



The implementation of a ticket quota system
is prohibited under the Texas Transportation
Code and this policy.


A quota

is an arbitrary, predetermined number that has no
relation to the standards established by a particular division or unit and is not supported by a work assessment.


It is well established and documented in the
history of the legislation prohibiting ticket
quotas that the law does not prohibit a supervisor
from considering the number of
tickets written when evaluating an officer.

The legislative history of this law clearly distinguishes
between a quota and a standard of productivity.


To guard against even the accidental establishment
of a quota, each standard of productivity?

Must be accompanied by a
work assessment of that activity for the
prior month, and a new work assessment
must be conducted each month.

The monthly work assessments shall be maintained
in the division commander's office
and shall be reviewed monthly by that division's
AC Assistant chief. Questions concerning
the reliability of the standards
should be forwarded through the chain of
command to the assistant chief. The assistant
chief shall consult with Legal Services
if any questions remain