Getting Started with CI Flashcards Preview

Lean Six Sigma > Getting Started with CI > Flashcards

Flashcards in Getting Started with CI Deck (22):
1

DMAIC - Define

Exact problem/ goal
Processes involved

2

DMAIC - Measure

Gather information
Baseline Performance

3

DMAIC - Analyse

Root sources of variation
Opportunity of improvement

4

DMAIC - Improve

Developing, Incorporating and testing solution

5

DMAIC - Control

Communicating Success
Implementing measures to ensure that this problem will not occur again

6

Project type

Nike Projects
Kaizen Event (short term, cross function)
Implementation Projects (long terms, cross business)
Management/ leadership related

7

Six Sigma project outcomes

Has high financial benefit to the bottom line or a significant strategic value

Produces results that significantly exceed the amount of effort required to obtain the improvement

Solves problems that are not easily resolved using traditional methods

8

What makes a good LSS project

Clearly connected to business priorities

of major importance to the organisation

Has reasonable scope (doable in 3-6 month depending on data availability)

Defines clear quantitative measures of success

Has the support and approval of management

Solution is unknown

9

Focus of a Six Sigma Project

Improve employee or customer satisfaction

Reduce Operational Costs

Improve Process Capability

Improve Output Capacity

Reduce Cycle Time

Increase Revenue Potential

10

Project Prioritisation

Effort Required
How much time, resources, expense etc. to complete the project?

Strategic Impact on Business Performance
What are the potential risks?
How big an impact will the results have on the process and the business?

11

Define Overview

End Customers
Their Critical to Quality (CTQ) issues
The Core Business Processes involved
High Level problem definition

Customer requirements for products and services and their expectations

Specify the process to be improved

Establish Project Boundaries

Map the Process flow

Define phase of SS requires us to spend enough time to gather sufficient information about the problem

12

Key tools for define stage

Affinity and interrelationship diagrams

Project charter

Stakeholder analysis

SIPOC

KANO

CTQs

13

Affinity Diagrams

"Stage zero"

To generate as many ideas and issues as possible

Useful tool to:
Generate, collate, and arrange unorganised amounts of information

Capture the views of all participants

Generate consensus on the way forward

Create ownership of project

14

Affinity Diagram Process

Agree on a problem to solve

Brainstorm ideas (use post it note)
one idea per post it
Statements rather than
questions
No single words
Cluster ideas
Label the clustered ideas

15

Interrelationship diagram

Affinity diagram clustered and dependencies of clusters are shown

16

Project Charter

Starting point for any CI initiative

Provides a clear description of the project and its objectives

Should include:

High Level business case
Problem Statement
Goal Statement
Project Scope
CTQs and defects definitions
Roles
Milestones

17

Business Case

Describes the broad areas of concern for an improvement team:

whats the need in the project
why no?
What are the nusiness benefits
waht are the risks
What are the costs
How long

18

Problem statement

Description of the problem and the metric used to describe the problem

Where the problem is occuring

The time frame over which the problem has been occurring

The size of the problem

19

Voice of the customer

Input of the customer in their own terms

Capture and transform in quantifiable requirements QFD

20

VOC sources

One one interview

Surveys

Focus Groups

Market Research

Sales Visits/Calls

Benchmarking

Quality Scorecards

Customer Brainstorming

Customer Journey Maps

21

KANO Model

Basic needs "must have"
Performance Needs " more is better"
Excitement needs " Delighters"

22

Stakeholder analysis

No matter what the issue is people will be...
on board, against or
undecided
Stakeholder analysis tools help teams to understand
Key output from this activity