GMS Chapter 1 Flashcards
(35 cards)
Intelectual Capital
The collective brainpower or shared knowledge of a workforce
Knowledge worker
Someone whose mind is a critical asset to employers
Organization
A collection of people working together to achieve common purpose
Performance effectiveness
The output measure of a task of goal accomplishment
Performance efficiency
The input measure of resources associated with goal accomplishment
5 components of an organization’s environment
economic environment, legal/political environment, natural environment, technological environment, socio-cultural environment
Sustainable business
Both meets the needs of customers and protects the well being of our natural environment
Specific environment / task environment
People and groups with whom an organization interacts
Competitive adventage
Allows organizations to deal with market and environmental forces better than its competitors
Strategic positioning
Occurs when an organization does different things or the same things in a different way from its competitors
4 ways to competitive advantage
Cost, Quality, Delivery, Flexibility
Environment uncertainty
The lack of complete info about an environment
Organizational effectiveness
Sustainable high performance in using resources to accomplish a mission
3 levels of manager
Top manager, Middle manager, First-line manager
Top manager
Guide the performance of the organization as a whole or one of the major parts
Middle manager
Oversees the work of a department or division
Team leader / First Line manager
Report to middle manager and supervise non managerial workers
Line manager
Directly contributes to producing the organization’s good or services
Staff manager
Use special and technical expertise to advice and support line workers
General Manager
Are responsable for complex multifunctional units
Administrator
Manager in a non profit organization
Accountability
Rquierment to show performance result to a supervisor
Planing
The PROCESS of setting objectives and determining what should be done to accomplish them
Leading
The process of arousing enthusiasm and inspiring efforts to achieve goals
