Group Dynamics, Analysis and Conflict Resolution Flashcards Preview

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Flashcards in Group Dynamics, Analysis and Conflict Resolution Deck (53):
1

number of people gathered together intentionally or unintentionally to achieve some goal

group

2

kinds of groups, according to how groups are formed

artificial aggregations
unorganized aggregates
units with patterned relationships
structured social units
deliberately designed social units
less deliberately designed

3

each group, whether informal or formal, has

identity and boundary
legal mandates
roles and structures
norms and culture
goals and tasks

4

forces that influence nature of groups, interrelationships, events and outcome

group dynamics

5

internal boundaries

attributes of members

6

external boundaries

political
economics
social
technology
natural environment

7

central feature of a group

interaction

8

how a group moves towards the goal

performance

9

3 phases of group development (william schutz)

inclusion
control
engagement

10

phases of group development
make the person feel part of the group

inclusion

11

phases of group development
control how people behave in the group

control

12

phases of group development
people are expected to follow and commit to the group

engagement

13

5 stages of team development (bruce tuckman)

forming
storming
norming
performing
adjourning

14

stages of team development
low involvement, dependent on leader
authoritarian leadership style

forming

15

stages of team development
confusion in roles
leader exercises tight control
reactive leadership style

storming

16

stages of team development
focus on harmony and conformity
casual leadership style

norming

17

stages of team development
high involvement
equally task-oriented and people-oriented
participative, shared leadership

performing

18

stages of team development
closure
completion and disengagement
deforming and mourning

adjourning

19

successful teams

build relationship
communicate
follow a process

20

filipino work team effectiveness

work system
team member competence
leadership
quality of relationships

21

Process of changing behavior

Kurt Lewin's model

22

a new member adjusts to the rules of a group to achieve conformity

socialization

23

agreeing to do something because everyone says so

groupthink

24

groupthink symptoms

an illusion of vulnerability
self-censorship
illusion of morality
shared negative stereotypes
mind guards
conformity pressure
illusion of unanimity
rationalization
information is filtered for the group

25

capacity for individual growth and individuation

well-being

26

level of synergy toward increasing challenge

performance
(self-responsibility > trust > communication > conflict resolution > synergy)

27

used in training, consulting, beyond looking at groups

process observation analysis

28

areas for observation and analysis

content
process
inter-group interaction
behavior
interaction
role
performance

29

beliefs conceding the responsibilities and requirements of a particular role

role expectations

30

sense of uncertainty over the requirements of a particular role

role ambiguity

31

results when the expectations association with one role interfere with the expectations concerning another role

role conflict

32

process by which group members learn to perform various roles

role differentiation

33

classification of roles

task role
group building and maintenance role
individual role

34

basic group processes

cooperation
cohesiveness
efficacy
conformity
competition
conflict

35

basic group processes
reciprocity rule
task interdependence

cooperation

36

individuals in groups exert less effort than when working alone

social loafing (free riding, sucker effect, felt dispensability)

37

Ways to avoid social loafing

increase evaluation apprehension
enhance attraction to the task
ensure attraction to the team

38

basic group processes
degree of attraction/closeness among group members
social glue

cohesiveness

39

basic group processes
shared belief in their ability to engage in actions that will produce desired outcome

efficacy

40

basic group processes
process of adherence to group norms

conformity

41

basic group processes
group members are pitted against one another to achieve individual goal

competition

42

basic group processes
behavior by a person or group intended to inhibit the attainment of goals by another person or group

conflict

43

natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs
can be external or internal

conflict

44

kinds of conflict

intrapersonal
inter-personal
within group
inter-group
large system or social conflicts

45

causes of conflicts, difference in

needs
perceptions
power
values, beliefs or principles
feelings and emotions

46

manifestations of conflict

behavioral
relational
societal
situational
systematic

47

to avoid/resolve conflict

objective awareness
subjective awareness

48

conflict handling styles

avoiding
accommodating
competing
compromising
collaborating

49

low cooperation
low assertiveness
valuable to withdraw, take a break, rethink the issues

avoiding

50

high cooperation
low assertiveness
need of others are more important, repair damaged relationship, outcome is not inconsistent with long term goals

accommodating

51

low cooperation
high assertiveness
during emergencies, when stakes are high you know you're right
does not encourage group think

competing

52

high cooperation
high assertiveness
fairly quick solutions are needed, splitting the difference makes most sense

collaborating

53

conflict handling styles
middle
consensual decisions are needed, issues are too important to compromise

compromising