Handout 1

Question 1

a facility where travelers can rest, relax, and sleep.

Answer 1

Accommodation

Question 2

ranges of facility and amenities in accomodation

Answer 2

basic to luxurious

Question 3

relates or denotes to the business of housing or entertaining guests or clients.

Answer 3

Hospitality

Question 4

the business of providing services, such as transportation, places to stay, and entertainment for tourists or clients

Answer 4

Tourism

Question 5

characteristics of the accommodation or hospitality industry

Answer 5

• Open 365 days/year and 24 hours/day
• Shifting work dependent
• Services are mostly intangible
• Manufacture and sales are inseparable
• Services are mostly perishable
• Variability of service and guest requirements
• Operating process is repetitive
• Labor-intensive

Question 6

means that the accommodation industry is open and fully operates daily every year

Answer 6

Open 365 days/year and 24 hours/day

Question 7

vital to be able to support the operational requirements of the accommodation industry

Answer 7

Shifting work dependent

Question 8

means guests cannot test a room for a night to check if it is okay for them or have a taste test before dining to know if it is delicious for them.

Answer 8

Services are mostly intangible

Question 9

means that a room cannot be just sold anywhere just like tangible goods

Answer 9

Manufacture and sales are inseparable

Question 10

means that if a guestroom is not rented on a specific date; the revenue for that room is lost forever

Answer 10

Services are mostly perishable

Question 11

associated with a lack of consistency, which means that the quality of services depends on who, when, and where they were provided

Answer 11

Variability of service and guest requirements

Question 12

Most of the processes of the accommodation industry are routinary

Answer 12

Operating process is repetitive.

Question 13

Most of the accommodation sector’s daily operations involve employees that provide services; which is more evident in medium to large hotels to ensure they are serving the guests’ needs

Answer 13

Labor-intensive

Question 14

states that the industry itself is already customer service-oriented
relies on customers being happy

Answer 14

Customer satisfaction

Question 15

states that the majority of the players in the industry are mainly for tourists or wealthy patrons

Answer 15

Reliance on disposable income

Question 16

suggests that the accommodation industry should provide an exceptional level of service with utmost priority

Answer 16

Excellent level of service

Question 17

should be changed to prevent an ambiance from going stale and, consequently, entice more customers

Answer 17

Themes

Question 18

a full-service accommodation with a reception and guestrooms that generally offer private facilities with an onsite restaurant, room, and bar services

Answer 18

Hotel

Question 19

a service accommodation located in a more natural and relaxed environment

Answer 19

Resort

Question 20

refers to a serviced apartment that offers self-contained units with access to kitchen and laundry facilities

Answer 20

Apartment Hotel

Question 21

These enterprises appeal to budget-minded
travelers and are also referred to as basic accommodation

Answer 21

One star

Question 22

They offer a limited range of facilities and services, especially a bed where guests or travelers can sleep on, and may not have a restaurant

Answer 22

One star

Question 23

These enterprises appeal to tourists who are
seeking better services and facilities than that of basic accommodation

Answer 23

Two star

Question 24

They offer expanded facilities
and a higher level of comfort

Answer 24

Two star

Question 25

These enterprises offer a very good level of accommodation

Answer 25

Three star

Question 26

There are more spacious public areas, higher quality facilities, and a greater range of services

Answer 26

Three star

Question 27

These properties are upscale in all areas.
Accommodation is refined and stylish. Service is responsive, often including an extensive array of facilities.

Answer 27

Four star

Question 28

These properties reflect the characteristics of
luxury and sophistication.

Answer 28

Five star

Question 29

The facilities are world class in every manner, and the meticulous service exceeds all guest expectations

Answer 29

Five star

Question 30

It is a points-based rating system that ranges from one (1) to five (5) stars to classify accommodation enterprises

Answer 30

Star Grading System