Health Cloud

Question 1

What is the foundation of any Health Cloud System

Answer 1

The data model you use

Question 2

Which relationship does the Health Cloud household data model represents?

Answer 2

Relationships between patients, members, people, and businesses participating in their care

Question 3

Patient Charles Green has a son named Peter. What relationship would you use to associate Peter to the Green household?

Answer 3

Contact-Contact reltionship

Question 4

In addition to Charles Green’s back pain, his doctor wants to know if Charles has any preexisting conditions. He can look at the EHR Condition object to check this information.

A - True

B - False

Answer 4

A - True

Question 5

Charles has diabetes and wants to control his blood sugar better. Improved blood sugar control is an example of a care plan goal.

A - True

B - False

Answer 5

A - True

Question 6

Define FHIR

Answer 6

Fast Healthcare Interoperability Resources

Question 7

What are the 5 types of Data model for the Health Cloud

Answer 7

Household Data Model

Clinical Data Model

Health Insurance and Claims Data Model

Care Program Data Model

Provider Data Model

Question 8

Define EHR

Answer 8

Electronic Health Records

Question 9

Which objects show us which treatment was applied to which condition?

1. Member Plan and Claim Diagnosis
2. Claim Line and Claim Diagnosis
3. Claim Line and Member Plan
4. Member Plan and Coverage Benefit

Question 10

Which object associates Charles Green with Get Cloudy Consulting’s US Employee Purchaser Group?

1. AccountContactRelation
2. PersonAccount
3. Account
4. 2 and 3

Question 11

An administrator wants to set up the ability to see a provider’s specialty at a given facility. Which combination of objects would show these relationships?

1. Healthcare Practitioner Facility and Care Provider Facility Specialty
2. Care Taxonomy and Healthcare Provider Taxonomy
3. Healthcare Provider and Healthcare Practitioner Facility
4. Care Specialty and Healthcare Provider

Answer 11

3. Healthcare Practitioner Facility and Care Provider Facility Specialty

Question 12

A Health Cloud Administrator receives an error message when trying to access the Utilization Management App. Which permission sets should the Health Cloud Administrator ensure are set?

A - Social Determinants and Member Services Permission Set

B - Member Services and Utilization Management Permission Set

C - Utilization Management and Health Cloud Foundation Permission Set

D - Health Cloud Foundation and Social Determinants of Health Permission Set

Answer 12

B - Member Services and Utilization Management Permission Set

Question 13

Which Salesforce product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?

A - Health Cloud

B - Shield

C - Service Cloud

D - CRM Analytics

Answer 13

B - Shield

Question 14

Which add-on package contains an app with the record types, page layouts, and other metadata to support utilization management?

A - Health Cloud Care Request Extension

B - Health Cloud App Templates for Patients. f

C - Health Cloud Reports for Patient Referral Management

D - Health Cloud Unmanaged Package Extension. f

Answer 14

A - Health Cloud Care Request Extension

Question 15

Which objects does the Health Cloud data model leverage to track patient referrals?

Answer 15

Lead

Question 16

Which data model leverages external objects to import and synchronize potentially large numbers of records into Salesforce?

Answer 16

Claims

Question 17

Which object in the Health Cloud data model helps with sales compliance via sales agreements?

A - Contracts f

B - Opportunities f

C - Orders

D - Forecasts

Answer 17

C - Orders

Question 18

Which format is acceptable for intelligent document automation uploads?

A - .CSV. f

B - .MP4. f

C - .PNG

D - .DOC. f

Answer 18

C - .PNG

Question 19

The Health Cloud Clinical Data Model is aligned with which healthcare standard?

A - HIPPA

B - SNOMED

C - ICD-10

D - FHIR

Answer 19

D - FHIR

Question 20

Which clinical entity represents findings, interpretations, and summaries of tests performed on patients?

A - Diagnostice Summary

B - Clinical Encounter

C - Care Observation

D - Patient Medical Procedure

Answer 20

A - Diagnostice Summary

Question 21

Which document markup standard specifies the structure and semantics of clinical documents for the purpose of exchange between healthcare providers and patients?

A - Observation Results (ORU)

B - Clinical Document Architecture (CDA)

C - Admission, Discharge, Transfer (ADT)

D - Fast Health Interoperability Resources (FHIR)

Answer 21

B - Clinical Document Architecture (CDA)

Question 22

What is the latest FHIR model aligned to Health Cloud?

A - V1

B - V3

C - V4

D - V5. f

Answer 22

C - V4

Question 23

Which solution includes prebuilt APIs, connectors, implementation templates, and a prescriptive end-to-end reference architecture to enable EHR connectivity and power a Patient 360 from any EHR into Health Cloud using HL7 V2 or FHIR standards?

A - MuleSoft Accelerator for Healthcare

B - Specialty Vendors

C - Analytics for Healthcare

D - Shield

Answer 23

A - MuleSoft Accelerator for Healthcare

Question 24

What is a consideration for Health Cloud Code Set management?

A - Health Cloud does not provide a Code Sets data model

B - Health Cloud provides a Code Sets data model that is pre-integrated to authoritative sources to ensure the lates code sets are always available. f

C - Health Cloud provides a Code Sets data model that is pre-populated with industry-standard procedure and diagnostic code sets. f

D - Health Cloud provides a Code Sets data model that must be populated from an external source

Answer 24

D - Health Cloud provides a Code Sets data model that must be populated from an external source

Question 25

Which object would a healthcare provider leverage to store data for patients' smartwatches for display within Remote Monitoring Charts? A - Care Observations B - Clinical Encounters C - Identifies D - Diagnostic Summary

Answer 25

A - Care Observations

Question 26

Name the 4 experiences that will display on a patient timeline?

Answer 26

* Clinical Encounters * Health Conditions * Medication Statements * Patient Immunizations

Question 27

In which custom object do we track existing diabetes coaching sessions for the patient?

Answer 27

Diabetes\_Coaching\_Session\_\_c

Question 28

What is Health Cloud? 1. A service platform that manages customer requests 2. A marketing automation platform that tracks holistic marketing campaigns 3. A unified, secure platform that drives collaboration and engagement in healthcare and life sciences 4. A managed cloud platform businesses use to monitor apps

Answer 28

3. A unified, secure platform that drives collaboration and engagement in healthcare and life sciences

Question 29

What's one way pharmaceutical organizations can use Health Cloud to make sure patients get therapy-specific support? 1. Mobilize intelligent sales 2. Personalize contact center experiences 3. Automate health plan sales 4. Accelerate patient services programs

Answer 29

4. Accelerate patient services programs

Question 30

What's the vision and strategy of Health Cloud? 1. Replace the Electronic Health Record system 2. Become the leading intelligent patient experience platform for synchronizing care in all segments to improve outcomes and lower cost 3. Become the key source of all clinical records 4. Be the only solution the HLS industry will need

Answer 30

2. Become the leading intelligent patient experience platform for synchronizing care in all segments to improve outcomes and lower cost

Question 31

What is a healthcare provider? 1. A person or organization that provide clinical care for a patient 2. A compound manufactured for use as a medical drug 3. A person or organization that gives money for health care 4. An instrument used to treat or prevent disease 5. A breadwinner

Answer 31

1. A person or organization that provide clinical care for a patient

Question 32

What type of care is short-term and inpatient? 1. Ambulatory care 2. Advanced care 3. Acute care 4. Specialty care 5. Pre-acute care

Answer 32

3. Acute care

Question 33

What do provider products and services include? 1. Treatment for illnesses 2. Places where care is received 3. Generic medications 4. A and B 5. B and C

Answer 33

4. A and B

Question 34

Which key buyer is responsible for removing any barriers to care? 1. Chief medical offices 2. Director of patient experience 3. Director of contact center 4. Director of care coordination 5. B and D

Answer 34

5. B and D

Question 35

What is a major trend impacting providers? 1. Lack of competition 2. Less consolidation of companies 3. Patient experience and expectations 4. Stabilizing premiums

Answer 35

3. Patient experience and expectations

Question 36

Marketing Cloud can help providers solve which business challenge? 1. Monitoring and post-care follow-up 2. Improving patient management during hospital-to-home transitions 3. Reducing siloed systems that disconnects workflow 4. Competing for patient's attention as new provider enter the space

Answer 36

4. Competing for patient's attention as new provider enter the space

Question 37

What is the difference between Healthcare and Health care 1. Healthcare = delivering care to people 2. Healh care = the industry 3. Health care = delivering care to people 4. Healthcare = the industry

Answer 37

2. Healh care = the industry 3. Health care = delivering care to people

Question 38

Which of the following trends increases demand on the healthcare system? A - Aging Population B - Increase in people with chronic conditions C - Stabilizing health care costs D - A and B E - B and C

Answer 38

D - A and B

Question 39

Which federal health insurance program serves people 65 or older? A - Medicare B - Medicaid C - Medicine C - Medivac D - Medical

Answer 39

A - Medicare

Question 40

What constitutes a provider-led plan? A - Insurers that provide coverage in multiple states across the country B - Insurers that operate on a regional basis C - Hospital systems with their own health insurance coverage D - Government-funded programs

Answer 40

C - Hospital systems with their own health insurance coverage

Question 41

What are the three things that payers care about the most? A - Affordability, accreditation, and profit B - Eligibility, accessibility, and prevention C - Quality, profit and flexibility D - Affordability, accessibility, and quality

Answer 41

D - Affordability, accessibility, and quality

Question 42

What do self-funded employer customer purchase? A - Medical management services B - Administrative services C - Health and wellness programs. D - Medical, dental and vision E - Pharmacy, life and supplemental

Answer 42

B - Administrative services

Question 43

What does the chief medical officer focus on? A - Infrastructure, architecture, and applications B - Membership goals and managing the sales strategies C - Customer support to members D - Brand image, program awareness and member engagement E - Medical spend and quality of care

Answer 43

E - Medical spend and quality of care

Question 44

How does an increase in mergers affect the healthcare industry? A - New business models combine insurance, retailers, pharmacy benefits and providers B - New players bring fresh approaches to engage members C - It provides more incentive to increase value-based care delivery. D - A and B

Answer 44

B - New players bring fresh approaches to engage members

Question 45

What are the Salesforce solutions that can provide a better member experience? A - Marketing Cloud, Sales Cloud, and Health Cloud B - Health Cloud, App Cloud, and Chatter. C - Service Cloud, Sales Cloud, and Marketing Cloud. D - Health Cloud, Marketing Cloud, and Community Cloud

Answer 45

D - Health Cloud, Marketing Cloud, and Community Cloud

Question 46

Who do pharmaceutical companies convince to grow their business? A - Physicians to prescribe drugs B - Patients to take drugs C - Payers to pay for drugs D - A, B, and C

Answer 46

D - A, B, and C

Question 47

What program helps an insured patient with co-payments and rebates? A - Good Manufacturing program B - Patient Services program C - Adverse Event Reduction program D - Adherence Tracking program

Answer 47

B - Patient Services program

Question 48

Who buys the majority of the pharma companies' products? A - Physicians B - Payers C - Patients D - Distributors E - Pharmacies

Answer 48

D - Distributors

Question 49

Which buyer cares most about risk management and compliance? A - CMO B - CIO or CTO C - VP medical affairs D - VP sales E - VP call center

Answer 49

C - VP medical affairs

Question 50

Which one of these is a major trend impacting pharmaceuticals? A - Increased focus on growing Medicare business B - Decrease in premiums for drug coverage C - Shorten drug development process D - Fewer healthcare industry consolidations

Answer 50

C - Shorten drug development process

Question 51

What is the best Salesforce solution to manage and track patient relationships? A - Health Cloud B - Marketing Cloud C - Quip D - A & B

Answer 51

D - A & B

Question 52

What is the objective of medical device companies A - Imitate what competitors do B - Innovate solutions to improve patients outcomes C - Implant 50% more devices year over year D - Impose new regulations to bring devices to market slower

Answer 52

B - Innovate solutions to improve patients outcomes

Question 53

What does a medical device company need in order to sell a product in the US? A - Premarket approval B - CE marking C - Clinical trial results D - Intended purpose application

Answer 53

A - Premarket approval

Question 54

What are the three types of implantable devices? A - Adhesive, dissolvable, mechanical B - Orthopedic, cardiovascular, intraocular C - Muscular, dissolvable, intravascular D - Orthopedic, intravascular, mechanical

Answer 54

B - Orthopedic, cardiovascular, intraocular

Question 55

Which customer ensures medical devices are available where needed? A - Payers B - Providers C - Patients D - Distributors

Answer 55

D - Distributors

Question 56

What does wearable technology require from med device companies? A - Patent renewals B - Education programs C - Systems to collect and analyze patient data D - Battery charging stations

Answer 56

C - Systems to collect and analyze patient data

Question 57

Which Salesforce solution helped the medical technology company for woman's health and beauty automate their dispatch process? A - Heroku B - Service Cloud C - Marketing Cloud D - Sales Cloud

Answer 57

B - Service Cloud

Question 58

Leading Health Tech firms and ISVs are integrating and building HLS solutions leveraging which product? A - Service Cloud B - Marketing Cloud C - Sales Cloud D - Health Cloud

Answer 58

D - Health Cloud

Question 59

Which of these is the focus of Health Cloud? A - Streamline revenue cycle operations for healthcare systems B - Provide clinical guidance for organizations to make medical decisions C - Improve HLS experience by engaging with patients, providers, and customers D - Provide a system of record for patient health data

Answer 59

C - Improve HLS experience by engaging with patients, providers, and customers

Question 60

Health Cloud is an extension of which core clouds? (Select all that apply) * Service Cloud * Marketing Cloud * Sales Cloud * Commerce Cloud * Financial Services Cloud

Answer 60

* Service Cloud * Sales Cloud

Question 61

Health Cloud was introduced to provide a standardized set of functionality for the broad healthcare industry, providing 3 key benefits. Which of the following is not a key benefit of Health Cloud? A - Eliminate the need to completely structure custom functionality for themselves. B - Take advantage of Salesforce's 3 yearly releases that enhance HC functionality. C - Replace the need for a separate Electronic Health Record System. D - Benefit from our extended Partner ecosystem

Answer 61

C - Replace the need for a separate Electronic Health Record System.

Question 62

Health Cloud is a Managed Package that includes which of the following? A - Specific objects for Healthcare use cases B - Lightning Components C - Apex Triggers D - All of these choices

Answer 62

D - All of these choices

Question 63

How do you install the Health Cloud package in your org? A - Find the package on AppExchange and click Get it Now B - Get package URL from your contract, log in and click install C - Search for Health Cloud in Setup, then click Enable D - Search for Package Manager in Setup, then click on New to create package

Answer 63

B - Get package URL from your contract, log in and click install

Question 64

True or false: After you enable person accounts, patient or member records that are imported into Health Cloud are converted to the Person Account record type.

Answer 64

A - True

Question 65

Why is it important to keep patients' health information safe? A - If patients don't trust that their health data is save, they might withhold important information from their physicians and case managers B - If health data is disclose to people who don't need to know it, patients can stigmatizes, embarrassed, or discriminated against C - If patients don't trust that their health data is save, they might stop sharing status updates on social media D - A and B E - B and C

Answer 65

D - A and B

Question 66

True or false: Users need only the Health Cloud Permission Set License to access and use Health Cloud. A - True B - False

Answer 66

B - False

Question 67

True or false: You can use only the custom components that are installed as part of the managed package to customize the Health Cloud Console. A - True B - False

Answer 67

B - False

Question 68

Which of these Lightning components display information about patients or members within a healthcare organization? A - Patient Card for Health Cloud B - Chatter Feed C - Patient Detail for Health Cloud D - A, B, and C E - A and C

Answer 68

E - A and C

Question 69

Which objects can you add to the timeline? A - Any object related to the Account object B - Any object that has a date field C - Any standard object D - Any custom object

Answer 69

A - Any object related to the Account object

Question 70

What size are the icons on the health timeline? A - Any size you choose B - 1-inch square C - 10 x 10 pixels D - 12 x 12 pixels

Answer 70

D - 12 x 12 pixels

Question 71

True or false: Patient Info contains the medical record field of the patient. A - True B - False

Answer 71

B - False

Question 72

How do you add translations of field labels to the patient card? A - Use the Translation Workbench B - Create an additional field in the patient card configuration for each additional language C - Add a comma-separated list of labels to the card configuration record D - Clone the original configuration record and put the translated text in the cloned record.

Answer 72

D - Clone the original configuration record and put the translated text in the cloned record.

Question 73

What do healthcare workers use patient lists for? A - To list patients with shared products B - To list chores for their patients C - To list patients with shared conditions D - A and B E - A and C

Answer 73

E - A and C

Question 74

Where do you create a cross object relationship in Health Cloud? A - On the patient timeline B - On the Admin home page C - On the Patient navigation menu D - On the object record where the relationship originates

Answer 74

B - On the Admin home page

Question 75

If a Service Cloud customer wants access to standard Health Cloud Objects, which of the following licenses is required? A - Service Cloud license B - Health Cloud license C - Sales Cloud license D - Service Cloud and Health Cloud license

Answer 75

B - Health Cloud license

Question 76

Which of the following steps are required when setting up a Health Cloud org? A - Enable required org features, such as Person Accounts and Shared Contacts B - Install the Health Cloud Managed Package C - Assign the Health Cloud PSL and Health Cloud Platform PSL to each user D - Configure the Managed Package to leverage Person Accounts E - All of these

Answer 76

E - All of these

Question 77

True or False - My Domain registration is required before you can use Lightning components?

Answer 77

True

Question 78

Health Cloud trial orgs are not intended for development and expire after \_\_\_\_\_\_\_\_\_ 30 days 60 days 90 days 365 days

Answer 78

30 days

Question 79

For all new Health Cloud implementations, Salesforce advises that patients and members should be modeled using which of the following? A - Traditional Account-Contact B - Individual C - Person Accounts D - Individual or Person Accounts E - Any of these are fine

Answer 79

C - Person Accounts

Question 80

For all other types of "person" entities, such as Caregivers or B2B Sales contacts, you should use which of the following model(s)? A - Traditional Account-Contact B - Person Account C - Individual D - Account-Contact and Person Account E - Account-Contact and Individual

Answer 80

D - Account-Contact and Person Account

Question 81

Which of the following best describes what a Person Account is used for? A - Modeling people in organizations B - Using two records (account & contact) to present a person as one single record C - Linking One Account record to One Contact Record D - A Person Account and Individual Account are one in the same

Answer 81

B - Using two records (account & contact) to present a person as one single record

Question 82

Which existing Salesforce product does Health Cloud replace? A - Sales Cloud B - Service Cloud C - Both Sales and Service Cloud D - It does not replace, but extends both Sales and Service Cloud

Answer 82

D - It does not replace, but extends both Sales and Service Cloud

Question 83

For Person Account Records wanting to use the timeline view and other functionality, Health Cloud expects that all of your custom objets associated to the patient are associated to the account via which of the following? A - Account lookup B - Contact lookup C - Account or Contact lookup D - Health Cloud does not support the use of custom objects

Answer 83

A - Account lookup

Question 84

A Salesforce Admin is planning to implement Person Accounts to create a 360 degree view of the patient at their customer. Which of the following statements are true for Person Accounts? (Select all that apply) A - A Person Account is made up of a Household Record and a Contact Record B - A Person Account is displayed to users as a single record that has both Account and Contact fields C - Person Account = Contact D - Person Account need to be turned on for your org by Support E - Once Person Accounts are enabled in a Salesforce Org, they can't be disabled

Answer 84

B - A Person Account is displayed to users as a single record that has both Account and Contact fields D - Person Account need to be turned on for your org by Support E - Once Person Accounts are enabled in a Salesforce Org, they can't be disabled

Question 85

What is the difference between integration and interoperability? A - Integration provides the context of information, and interoperability refers to a pathway to share information B - Integration is an industry concept, and interoperability is a Salesforce concept C - Integration brings together different systems without context, and interoperability provides context to data D - Integration provides context to data, and interoperability brings together different systems but does not carry context

Answer 85

C - Integration brings together different systems without context, and interoperability provides context to data

Question 86

Identify the added functionalities that Health Cloud offers to drive interoperability. A - Health Cloud offers application solutions that integrate with external systems with the help of OminStudio B - Health Cloud partners with MuleSoft to provide integration templates, connectors and APIs C - Health Cloud offers OmniStudio that sits at the backend and stores data by a process called data virtualization D - B and C E - A and B

Answer 86

E - A and B

Question 87

True or False: HL7v2.4 is forward compatible with HL7v2.6.

Answer 87

False

Question 88

Which of these is a component of a FHIR resource? A - URL B - Data type C - z segments D - A and B E - B and C

Answer 88

D - A and B

Question 89

True or false: Salesforce uses reference fields from the logical target to the logical source instead of one-to-many and zero-to-many cardinalities.

Answer 89

True

Question 90

Which object is a junction object in the clinical data model? A - ClinicalEncounterDiagnosis B - HealthcareProvider C - MedicationRequest D - Clinical Encounter Provider E - A and B F - A and D

Answer 90

F - A and D