1
Q
Aim
A
Provide guests with a clean, attractive, comfortable and welcoming surrounding
2
Q
Reasons why guests return to a hotel
A
Quiet/private
Cleanliness/appearance
Good service
Location/accessibility
Price/rates
3
Q
Percentage of revenue generated by different parts of the hotel
A
65% room
20% banquet
13% POS of F&B
2% others
4
Q
Key note about the HK Department
A
Executive housekeeper’s cabin is always in the centre for better supervision
