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Flashcards in ISCOM 424 UOP Complete Class, ISCOM 424 UOP Assignment, ISCOM 424 UOP Course Deck (17):
1

ISCOM 424 Week 5 Learning Team Assignment Supply Chain Management Plan
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ISCOM 424 Week 5 Learning Team Assignment Supply Chain Management Plan

Develop a clear plan for improving supply chain operations. Outline this plan and use it as a guide when creating your presentation.

Begin by comparing and contrasting methods that may enhance your supply chain’s efficiencies. Your recommendations must include the outlook for your company’s production efforts and its customers.

Create a presentation with a minimum of 12 slides. Your presentation must include the following:

• The diagram from the Supply Chain Complexities assignment

• The proposal from the Best Practices for Customer Relationship Management assignment

• Your recommendations for enhancing efficiencies and predictions for the outcomes of your recommended methods

• At least one table that demonstrates clear, customized measures for process improvements. These measures must include performance measures, relationship measures, cost reduction measures, and any other measures you may recommend


• An illustrated chart or diagram that explains how collaborative planning, forecasting, and replenishment processes affect supply chain management

• A rationale for how your plan effectively carries out improvements in supply chain operations at Riordan Manufacturing



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2

ISCOM 424 Week 5 Individual Assignment Globalization and Competition Training Document
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ISCOM 424 Week 5 Individual Assignment Globalization and Competition Training Document
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ISCOM 424 Week 5 Individual Assignment Globalization and Competition Training Document

You have earned your promotion because of your excellent values, ethics, integrity, and hard work. Riordan is hiring hundreds of new employees, and one of your first responsibilities is to prepare training materials for new hires.

Design a 600 to 900 word training document that Riordan will disseminate to new hires. In this document, explain how globalization has changed competition strategy and how Riordan is addressing these fundamental changes.



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3

ISCOM 424 Week 4 Learning Team Assignment Best Practices for Customer Relationship Management
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ISCOM 424 Week 4 Learning Team Assignment Best Practices for Customer Relationship Management
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ISCOM 424 Week 4 Learning Team Assignment Best Practices for Customer Relationship Management

Riordan has assembled your team to create a CRM best practices proposal. You were chosen because of your exemplary skills in management and your ability to collaborate to create quick and effective results.

Write a 700 to 1,000-word proposal. Choose at least three specific processes in Riordan’s supply chain that directly affect customer satisfaction. Include a description of your assessment of customer satisfaction improvements and the organization’s ability to meet customer expectations. Provide support for recommended organizational process improvements and best practices for customer relationship management. Include support for how your recommendations will improve the supply chain operations.

Format your proposal consistent with APA guidelines.

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4

ISCOM 424 Week 4 Individual Assignment Customer Lifetime Value Metric
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ISCOM 424 Week 4 Individual Assignment Customer Lifetime Value Metric
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ISCOM 424 Week 4 Individual Assignment Customer Lifetime Value Metric

Use the course materials supplement Customer Lifetime Value Metric, found on your student Web page, to calculate the lifetime value of a customer who has recently contracted with Riordan Manufacturing.

Customer Lifetime Value Metric

Read the scenario below, then use the table to calculate customer lifetime value.

Scenario

Bilberry Beverages, Inc. is a newly acquired Riordan Manufacturing customer. Bilberry offers four flavors of berry soda. Each flavor requires its own bottle. Bilberry needs six pallets per month for each flavor. Pallets hold 700 bottles. Each bottle costs Riordan 18¢ to produce and label. Bilberry pays 38¢ per bottle, including shipping. Riordan absorbs the shipping cost, which is $12 per pallet.

The average contractor remains a loyal customer of Riordan Manufacturing for 7 years and losses account for only 4% of total sales over the average lifetime of these relationships.

Using these averages, and the figures provided in the scenario, calculate customer lifetime value for Riordan’s relationship with Bilberry Beverages, Inc.



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5

ISCOM 424 Week 4 DQ 2
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ISCOM 424 Week 4 DQ 2

What processes and functions are strategic to Riordan Manufacturing?

Of these processes, which provide Riordan with a potential competitive advantage?

How can analyzing this information lead to the discovery of a core competency for Riordan?

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6

ISCOM 424 Week 4 DQ 1
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ISCOM 424 Week 4 DQ 1

How does supply chain visibility benefit the operations of a global supply chain?

What are some considerations that must be made when global communications are necessary for successful product delivery?

How do supply chain communications and visibility affect the competitive advantage of an organization?

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7

ISCOM 424 Week 3 Learning Team Supply Chain Complexities
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ISCOM 424 Week 3 Learning Team Supply Chain Complexities
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ISCOM 424 Week 3 Learning Team Supply Chain Complexities

Research the following aspects of Riordan Manufacturing:

• Mission
• Value proposition
• Customer-focused goals

Using your one diagram. Work together to find areas in the supply chain where inefficiencies occur.

Write a proposal of 800 - 1200 words to the director of supply chain operations. Include the following:

• Information about how the organization delivers its value proposition and goals to customers

• Your predictions about how management decisions may affect supply chain operations, with descriptions in your memo of how these decisions should be regulated

• A summary of the overall supply chain and your findings

• A description of two to three areas where the supply chain is successfully functioning

• An analysis on sources of complexity in the supply chain, including the following topics:

o Bottlenecking
o Bull whip effect
o Lost revenue
o Understaffing
o Overstocking
o Other areas of weakness you detect

• Recommendations for best practices for Riordan’s supplier relationship management and procurement practices



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8

ISCOM 424 Week 3 Individual Assignment Statement of Professional Ethics
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ISCOM 424 Week 3 Individual Assignment Statement of Professional Ethics

You are seeking a promotion to a supply chain management position. Your company requires each candidate to write a statement of ethics as part of the application process. Select three to five ethical considerations for supply chain managers regarding their behavior in supplier relations.

Write a 400 to 600 word paper describing the three to five ethical considerations you chose that analyzes how these issues can affect an organization’s supply chain and

explains your professional goals for dealing with these ethical considerations.

Format your paper consistent with APA guidelines.

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9

ISCOM 424 Week 3 DQ 2
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ISCOM 424 Week 3 DQ 2

How has information technology changed customers’ expectations of product quality and delivery?

What supply chain management information would positively affect customer satisfaction?

What information may compromise customer satisfaction?

Provide an example of information technology’s effect on supply chain and organizational operations from your own life experience as a customer or from your organization’s experience as a supplier to its customers or other organizations

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10

ISCOM 424 Week 3 DQ 1
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ISCOM 424 Week 3 DQ 1

Consider your current workplace. What are some expectations your customers have?

How do these expectations affect your organization’s supply chain?

What actions should your organization take if it fails to meet customer expectations, and how could these actions affect lifetime customer value?

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11

ISCOM 424 Week 2 Individual Assignment Supply Chain Management Strategy Training Document
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ISCOM 424 Week 2 Individual Assignment Supply Chain Management Strategy Training Document
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ISCOM 424 Week 2 Individual Assignment Supply Chain Management Strategy Training Document

Write a 500- to 700-word paper explaining supply chain management strategy to new hires at Riordan’s operation in Hangzhou, China. The new hires may or may not deal directly with the supply chain. Your paper must cover the following topics:
• Supply chain management theory
• Competitive strategy
• Customer fulfillment strategy
• Process thinking

Format your paper consistent with APA guidelines.

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12

ISCOM 424 Week 2 DQ 2
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ISCOM 424 Week 2 DQ 2

What are some ethical considerations organizations must address in supplier selection and ongoing supplier relations?

What are some ethical concerns that may arise in SRM collaboration processes?

How would you recommend an organization protect itself from these concerns?

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13

ISCOM 424 Week 2 DQ 1
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ISCOM 424 Week 2 DQ 1

How can companies benefit from sharing transactional information with their suppliers?

What might be some consequences for a company that decides to share proprietary information with third parties?

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14

ISCOM 424 Week 1 Individual Assignment Supply Chain Visual Representation
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ISCOM 424 Week 1 Individual Assignment Supply Chain Visual Representation
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ISCOM 424 Week 1 Individual Assignment Supply Chain Visual Representation

Resource: The Virtual Organization of Riordan Manufacturing
Research the following aspects of Riordan Manufacturing:

• Operations
• Divisions
• Products and services

Create a visual representation—such as a graph, chart, or diagram—that illustrates Riordan’s supply chain. This visual representation should provide an overview and a strong understanding of supply chain operations and the flow of these operations within Riordan Manufacturing. Include the following items:

• Riordan’s functions and operations
• Riordan’s customer and supplier relationship
• External divisions and their purpose
• The upstream and downstream flow of information, physical materials or services, and money



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15

ISCOM 424 Week 1 DQ 2
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ISCOM 424 Week 1 DQ 2

How can supply chain management strategy help a company develop an exclusive competitive market advantage?

What, in your opinion, constitutes a competitive market advantage?

Other than cost-saving and revenue-increasing strategies, what are some innovative ways companies can create or maintain a competitive advantage?

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16

ISCOM 424 Week 1 DQ 1
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ISCOM 424 Week 1 DQ 1

What are the advantages of designing the supply chain, as opposed to allowing it to develop over time, according to business demands?

What are the potential disadvantages of using a design process?

How can some of them be prevented?

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17

ISCOM 424 Complete Class
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ISCOM 424 Complete Class
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