Juran Trilogy

Question 1

Core processes of Juran Trilogy

Answer 1

1) Quality Planning
2) Quality Control
2) Quality Improvement

Question 2

What happens in Quality Planning?

Answer 2

1) establish quality goals
2) identify who the customers are
3) identify the needs of customers
4) develop product features that respond to customer needs
5) develop processes that can produce product features
6) establish process control and transfer plan to operating forces

Question 3

What happens in Quality Control?

Answer 3

1) evaluate actual performance
2) compare actual performance with quality goals
3) act on the differences

Question 4

What happens in Quality Improvement?

Answer 4

1) Prove the need
2) establish infrastructure
3) identify improvement projects
4) establish project teams
5) provide teams with resources to find causes and stimulate remedies
6) establish control to hold gains

Question 5

Explain Juran Chart

Answer 5

We begin with quality planning, when creating something new. Once the process of development starts it becomes apparent that the product is not 100% defect free, due to hidden failures and variations. Acc to the chart around 20% of the work must be redone. This waste is considered chronic and cannot be removed until the root cause is identified and eliminated. This is called cost of poor quality. There is a spike in the chart where the cost of poor quality is increased to 40% due to unplanned events such as power failure, process breakdown or human error.