Kouzes & Posner Ch 01 pp 03-15 Q and A - Sheet1 Flashcards Preview

20. Kouzes & Posner > Kouzes & Posner Ch 01 pp 03-15 Q and A - Sheet1 > Flashcards

Flashcards in Kouzes & Posner Ch 01 pp 03-15 Q and A - Sheet1 Deck (15):
1

What is "Management Whiplash?"

Turnover in leadership and changes in priorities that lead to poor performance.

2

How did Dick start to change the center?

He set aside 3 days to talk and listen to people.

3

What were some negative words used to describe the center?

Demotivating, volatile, failing, disorganized, frustrating, not fun, lack of appreciation, too many changes, and not enough coaching.

4

What were some positve words used?

dedicated, energetic, and supportive.

5

What 2 things did Dick do to craft a vision?

They made a "Vision of the Future and a Mission."

6

Name some ways Dick changed meeetings?

Held 2 a month, "open your mouth," and made a AskDick.com

7

How did Dick end his town hall meetings?

Celebrating Heroes in the office that significantly contributed to the center

8

What was Pride Day?

People repersenting their company on wednesday

9

When can Leadership happen?

Anywhere at any time

10

How did Claire want to run the business?

Open and transparent

11

Who did Claire put first?

Her Staff

12

What keeps her company together?

Friendship

13

What are the 5 Practices of Exemplary Leadership?

Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart.

14

How do you win Respect?

Your Behavior

15

What are 2 things that Leaders MUST do?

Model the way and Clarify values