Flashcards in Kouzes & Posner Ch 01 pp 03-15 Q and A - Sheet1 Deck (15):
What is "Management Whiplash?"
Turnover in leadership and changes in priorities that lead to poor performance.
How did Dick start to change the center?
He set aside 3 days to talk and listen to people.
What were some negative words used to describe the center?
Demotivating, volatile, failing, disorganized, frustrating, not fun, lack of appreciation, too many changes, and not enough coaching.
What were some positve words used?
dedicated, energetic, and supportive.
What 2 things did Dick do to craft a vision?
They made a "Vision of the Future and a Mission."
Name some ways Dick changed meeetings?
Held 2 a month, "open your mouth," and made a AskDick.com
How did Dick end his town hall meetings?
Celebrating Heroes in the office that significantly contributed to the center
What was Pride Day?
People repersenting their company on wednesday
When can Leadership happen?
Anywhere at any time
How did Claire want to run the business?
Open and transparent
Who did Claire put first?
What keeps her company together?
What are the 5 Practices of Exemplary Leadership?
Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart.
How do you win Respect?