Kouzes & Posner Ch 04 pp 73-88 - Sheet1 Flashcards Preview

20. Kouzes & Posner > Kouzes & Posner Ch 04 pp 73-88 - Sheet1 > Flashcards

Flashcards in Kouzes & Posner Ch 04 pp 73-88 - Sheet1 Deck (21):
1

To set the Example you need to do what?

Personify the shared values and Teach others to model the values

2

We send signals in a wide variety of settings and ___

Media

3

We send signals verbally and ___

Nonverbally

4

If you want better results, make sure you practice __ __ __

what you preach

5

Spend your __ and ___ more wisely

Time, Attention

6

"Watch your language" means what?

Use words and phrases that best express the culture you want to create

7

If you raise questions that intentionally stimulate people to think more purposefully about values, then you are asking ___ ___

Purposeful questions

8

If you ask others about the impact of your behavior on their performance, then you are asking for ___

Feedback

9

Setting an example means ___ __, ___ ___ and being there to show you care.

arriving early, staying late

10

What is the truest measure of what leaders value?

How they spend their time.

11

Old style organizational terms

employee, manager, boss, supervisor, subordinate, or hierarchy

12

New style organizational terms:

associates, crew, cast members, team members, partners, or constituents

13

Researchers have documented the power of language in shaping____ and ____

thoughts, actions

14

What can influence people's responses to what is going on around them?

Language

15

Questions direct attention to?

the values that should be attended to and how much energy should be devoted to them

16

Questions frame the issue and set the ___.

Agenda

17

What provides a powerful statement about the value of self-improvement and how everyone can be better than they are today?

Seeking feedback

18

Leaders are self-aware and ___ ___

Socially aware

19

Responding to disruptive occurrences in the life of your organization in ways that reinforce core values is?

confronting critical incidents

20

critical incidents are?

chance occurrences, particularly at a time of stress and challenge

21

What do critical incidents provide leaders?

Opportunities to teach important lessons about appropriate norms of behavior