Kouzes & Posner Ch 11 pp 294-306 - Put Title Here Flashcards Preview

20. Kouzes & Posner > Kouzes & Posner Ch 11 pp 294-306 - Put Title Here > Flashcards

Flashcards in Kouzes & Posner Ch 11 pp 294-306 - Put Title Here Deck (23)
Loading flashcards...
1
Q

From Kouzes and Posner:

__________ is the single best predictor of whether two people will talk to one another

A

Proximity

2
Q

From Kouzes and Posner:

Be sure to treat employees as ___________ and not as functional workers

A

human beings

3
Q

From Kouzes and Posner:

If others know that you genuinely care about them, they’re more likely to care about you. This is how you ____________________

A

bridge cultural divides

4
Q

From Kouzes and Posner:

Groups of friends completed, on average, more than __________ times as many projects as groups composed merely of acquaintances.

A

three

5
Q

From Kouzes and Posner:

An _____________ is a physical demonstration of a willingness to let others in.

A

open door

6
Q

From Kouzes and Posner:

In terms of decision-making assignments, groups of friends were over ____ % more effective than groups of acquaintances were.

A

20

7
Q

From Kouzes and Posner:

People love to do what they are recognized for, and they won’t come to work with enthusiasm if they expect to be ___________________

A

criticized, punished, or ignored

8
Q

From Kouzes and Posner:

Rewards are most effective when they’re highly _______ and given in close ________ to the appropriate behavior.

A

specific; proximity

9
Q

From Kouzes and Posner:

One of the most important results of being __________ as a leader is that you can personally observe people doing things right and then reward them either on the spot or at the next public gathering.

A

out and about

10
Q

From Kouzes and Posner:

While its true that money may get people to do the job, it doesn’t _____________.

A

get them to do a good job

11
Q

From Kouzes and Posner:

Relying on an organizations formal reward system typically does a ________ of linking rewards to performance. This is due to extended _____________.

A

poor job; lag time between action and recognition is too great.

12
Q

From Kouzes and Posner:

A powerful but inexpensive two-word reward:

A

thank you

13
Q

From Kouzes and Posner:

Recent studies show that work teams in which the ratio of positive interactions is greater than _______ are significantly more productive than teams who haven’t acheived this ratio.

A

three to one

14
Q

From Kouzes and Posner:

Making a point of regularly saying “_______” goes a long way in sustaining high performance

A

thank you

15
Q

From Kouzes and Posner:

According to Kouzes and Posner, personalized recognition comes down to being _________.

A

thoughtful

16
Q

From Kouzes and Posner:

By maintaining a positive outlook and providing motivating feedback leaders do what three things to peoples energy and drive?

A

Stimulate, rekindle, and focus people’s energies and drive

17
Q

From Kouzes and Posner:

In terms of recognition, personalizing requires knowing whats appropriate ________ and _______.

A

individually; culturally

18
Q

From Kouzes and Posner:

What three actions can help to build your competence and skill in recognizing contributions?

A
  1. Find out what’s encouraging. 2. Stop by for a visit. 3. Develop a winner’s attitude.
19
Q

From Kouzes and Posner:

If strengthing credibility is one of your goals, there is no more productive way to spen an hour than talking one-on-one. Fit some form of ______ into your daily routine.

A

caring by wandering about (CBWA)

20
Q

From Kouzes and Posner:

Someone who has a strong belief in the capacity of others and a confidence in his own ability to develop others is what?

A

A pygmalion

21
Q

From Kouzes and Posner:

According to Kouzes and Posner, to have a winning attitude you have to do two things:

A
  1. Believe that your constituents are already winners. 2. Behave in ways that communicate to them they are winners.
22
Q

From Kouzes and Posner:

According to Kouzes and Posner, criticism of an employee should be limited to their _______ rather than their ________.

A

behavior; character

23
Q

From Kouzes and Posner:

According to Kouzes and Posner, feedback - prefereably extensive - should stress ________ rather than __________.

A

continuous progress; comparisons with other people